Francis Key Salomon

Francis Key G. Salomon Contact Information: • Phone:- • Email:-• LinkedIn: www.linkedin.com/in/francis-key-salomon- Summary Highly motivated and results-oriented customer service professional with over 20 years of experience in diverse industries, including retail, telecommunications, and financial services. Proven ability to provide exceptional customer experience, build strong relationships, and exceed sales targets. Seeking a challenging and rewarding role where I can utilize my skills and experience to contribute to a company's success. Key Skills: • Customer Service • Sales • Marketing • Communication • Problem Solving • Teamwork • Time Management • Inventory Management • Merchandising • Cashiering • Microsoft Word, Excel, and Internet Work Experience • Customer Service Representative | Continuum Global Solutions | Ayala Business Park Cebu City | November 2022 – March 2024 ◦ Handled inbound calls, resolving customer issues, and providing solutions for billing inquiries and service upgrades. • Customer Service Representative | First Source Company | I.T. Park Lahug Cebu City | August 2018 – September 2019 ◦ Provided information about bank loans, scheduled office hours, and explained interest rates and promotions. • Store Supervisor | Robinson Appliances | South Town Centre Tabunok Talisay Cebu | December 2014 – March 2018 ◦ Managed daily operations of the store including merchandising, customer service, and staff training. ◦ Oversaw discounting approval, cashiering, and daily cash reporting. ◦ Prepared end-of-day transaction reports and reconciled cash from cashier personnel. • Senior Sales Associate | Ecco Shoes | Dalma Mall Abu Dhabi / Dubai Mall | March 2012 – August 2013 ◦ Responsible for cashiering, merchandising, and maintaining a positive store environment. ◦ Prepared departmental sales reports and assisted customers with their needs. • Senior Sales Associate | Home Centre | Muscat City Centre, Oman | February 2007 – April 2011 ◦ Provided exceptional customer service, implemented management procedures, and achieved department sales targets. ◦ Maintained store merchandising and supervised new staff to ensure standards and cleanliness. • Customer Service and Marketing Staff | Aerophone Ent. and Company | Cebu City Philippines | July 2004 – February 2007 ◦ Assisted customers with mobile phone purchases, attended product launches, and marketed new mobile phones and service plans. • Export Agent Staff | Airlift Asia, Logistics Inc. | Mactan Cebu Phil | November 2002 – June 2003 ◦ Managed the release of export goods, supervised incoming and outgoing transactions, and ensured compliance with export regulations. • Service Crew/Cashier Staff | Pizza Hut Inc. | Ayala Center Cebu Branch | August 2001 – April 2002 ◦ Provided excellent service to customers, took orders, and managed take-out counter operations. ◦ Maintained cleanliness and counter standards. Education: • Bachelor of Science in Commerce, Major in Management | University of San Jose Recolletos | 1997 – 2002 • Culinary Studies Certificate | DMDP Cebu City | March 2018 – June 2018 Additional Information: • Fluent in English and Cebuano • Proven ability to learn and adapt to new technologies • Strong organizational and time management skills • Excellent interpersonal and communication skills Dedicated to providing exceptional customer service and exceeding expectations References: Available upon request.