Francis Anthony Nicolas

I’m a seasoned professional with over 15 years of experience in the BPO industry, specializing in customer service, email and chat support, and content moderation. I currently help social media platforms maintain safe and engaging online communities through careful moderation and policy enforcement. Alongside this, I bring hands-on e-commerce experience, having managed print-on-demand products on Etsy and self-published works on Amazon Kindle. My work blends precision, empathy, and adaptability, making me a reliable partner for businesses that value both quality and customer experience.