Francesca Paula Magallanes

CURRICULUM VITAE FRANCESCA PAULA MAGALLANES Executive Virtual Assistant General Virtual Assistant Customer Support Specialist “If a mind thinks with a believing attitude, one can do amazing things.” – Norman Vincent Peale PROFILE I'm a self-motivated and detailed-oriented professional with 2 years of experience in different roles in the Customer Service industry. I am genuinely great at connecting with clients and providing them with excellent care. My goal is to provide world-class service with every customer interaction and strengthen customer loyalty. I'm an outstanding team player who always steps up to the task, demonstrating resourcefulness, adaptability, and flexibility to adapt in both fast and slow-paced environments. Demonstrated efficiency with the capacity to multi-task, solve or diagnose problems, and provide a friendly efficient solution. Excellent innovative and critical thinker who can easily learn and navigate any computer system. Able to work effectively with a variety of CRM tools. Exceptional communicator and a well-organized Virtual Assistant with several years of expertise in Customer Service implementing a strategic approach to promote the company's objectives, engage with current customers and attract new ones. I'm confident that I would be a great asset to your business and able to help succeed in attaining your goals by providing superior assistance via Virtual settings. I am open to making adjustments that will help me learn more effectively. I am dedicated to working in an honest and ethical manner, providing high-quality work, and maintaining long-term working relationships. I am excited to be part of a thriving company with amazing teams where I can make a positive impact and contribute to the greater good. Mobile: (- Whatsapp: (- Skype: live:.cid.9ca1d5569d83f1c8 Email:-Facebook: www.facebook.com/francesca.pauamagallanes Linkedin: www.linkedin.com/in/francesca-paula-magallanes- Onlinejobs.ph: www.onlinejobs.ph/jobseekers/info/- Upwork: www.upwork.com/freelancers/~0168e-ab415f “IF A MIND THINKS WITH A BELIEVING ATTITUDE, ONE CAN DO AMAZING THINGS.” – NORMAN VINCENT PEALE-| (- | Metro Manila | 1550 | Philippines EMPLOYMENT HISTORY VIRTUAL ASSISTANT/CUSTOMER SUPPORT KOBODON January - December 2022 | PART-TIME REMOTE Kobodon has been specializing in the production of aromatherapy burners, lamps, and aromatherapy machines for 30 years. Responding to inquiries and concerns about the products or services via email, and chat. Perform other administrative tasks when needed or assign by the executives, CUSTOMER SERVICE REPRESENTATIVE SUTHERLAND GLOBAL SERVICES August 2021 – December 2022 Sutherland is a global customer experience and business process outsourcing company. They provide customer service, technical support, and other business process solutions to companies around the world. Providing inbound customer care over the phone or interacting with customers over email. Resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their needs. Utilize problem-solving skills to resolve customer issues in a timely manner. Always act in accordance with the company's policies and protocols. Assist with other responsibilities as they are assigned. Achievement: Top Performer for the months of December, January, February, June, July, September, and October. SUBJECT MATTER EXPERT TELEPERFORMANCE December 2020 – August 2021 Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions. Assists agents who have questions about the concern of their customers. Support and drives the team in completing their tasks through prioritization, follow-up, improvement of workflows, various projects, and removing obstacles. Develop the team and identifies growth opportunities for team members. Address motivational issues as well as potential personal issues of team members, and find solutions to them. Set goals for the team to ensure focus. Perform other administrative tasks as needed. TECHNICAL SUPPORT REPRESENTATIVE TELEPERFORMANCE September – December 2020 Responsible for all customer inquiries regarding their technical concerns. Provide excellent customer service at all times. Follow up on customer inquiries by taking specific action in a timely manner. Participates in additional training courses when needed. Performs other related duties as required and assigned by the supervisor. “IF A MIND THINKS WITH A BELIEVING ATTITUDE, ONE CAN DO AMAZING THINGS.” – NORMAN VINCENT PEALE-| (- | Metro Manila | 1550 | Philippines EDUCATION TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES BACHELOR OF SCIENCE IN ELECTRONICS AND COMMUNICATION ENGINEERING 2018 - 2022 The TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES (T.I.P.) is a private non-sectarian school. It has two campuses – T.I.P. Manila and T.I.P. Quezon City. T.I.P. is an engineering college that also offers programs in Information Technology Education, Business Education, Maritime Studies, and Teacher Education. SAN SEBASTIANCOLLEGE – RECOLETOS, MANILA SENIOR HIGH SCHOOL 2016 - 2018 San Sebastian College-Recoletos, Manila as an institution of learning, provides quality Catholic Christian education that ensures the promotion of culture, the welfare of society, and the total development of man geared towards the attainment of eternal salvation TRAININGS 2022 General Virtual Assistant Social Media Management Email and Calendar Management TOOLS “IF A MIND THINKS WITH A BELIEVING ATTITUDE, ONE CAN DO AMAZING THINGS.” – NORMAN VINCENT PEALE-| (- | Metro Manila | 1550 | Philippines SKILLS General Virtual Assistant Email and Calendar Management Customer Service Data Entry/Research Quality Assurance Administrative Skills Microsoft Office (Word, Excel, Powerpoint) Google Suite (Docs, Sheets, Slides) Adaptability and Flexibility Bookkeeping Communication Skills Service-Oriented and Driven Reliable and Punctual Attention to Detail Problem Solving Time Management Organizational Skills Active Listening Analytical Thinking SQL HTML REFERENCES John Jynell Motilla - CEO YourVABuddy Online Tutorial Services E-Commerce Specialist-(- Frances Kate Mojica Social Media Manager Real Estate Virtual Assistant-(- Joshua Esteban Trainer (- Kathy Bacolod Team Leader (- Anthony Banting Colleague (- Julira Caragayan Colleague (- “IF A MIND THINKS WITH A BELIEVING ATTITUDE, ONE CAN DO AMAZING THINGS.” – NORMAN VINCENT PEALE-| (- | Metro Manila | 1550 | Philippines