Francesca Paula Magallanes

Professional in customer service with over two years of experience working in call centers. Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to Subject Matter Expert. A track record of providing superior customer service in hectic settings. Ability to adapt to customers' needs and match them with the right solutions. Detailed-oriented professional who works well under pressure. Notable accomplishments in meeting deadlines and increasing customer satisfaction. I am an enthusiastic, self-motivated, trustworthy, responsible, and hardworking person. I am a mature team worker and can adapt to any difficult situation. You can work both in teams and on your own initiative. I use a creative approach to solve customers' concerns and I am flexible in my working hours, being able to work evenings, holidays, and weekends. I am extremely driven with a clear goal to succeed. I understand the importance of being interactive and enjoy communicating with others for the benefit of the company