Frances Nwoba

Tab 1 ✉️ 📱 FRANCES NWOBA - ADMINISTRATIVE VIRTUAL ASSISTANT-- www.linkedin.com/in/francesnwoba Working Remotely Portfolio Summary ●​ Detail-oriented and proactive Virtual Assistant with 4+ years of experience in administrative support and customer service. ●​ Skilled in coordinating complex schedules, managing high-volume inboxes, and maintaining organised filing and contact systems with accuracy. ●​ Exceptional communication and problem-solving abilities, adept at handling inquiries and ensuring prompt, client-focused responses. ●​ Proficient in MS Office and highly adaptable, consistently delivering organised, reliable, and high-quality support to teams and customers in remote settings. Work Experience Administrative Virtual Assistant ​ ​ Purple View [Manager] ​ ​ ​ ​ ​ ​ ​ Feb 2024 - Present Remote ●​ Coordinates 20+ meetings monthly, reducing scheduling conflicts by 25% and improving calendar accuracy. ●​ Manage a digital filing, contact, and data entry system with 100% accuracy, reducing retrieval time by 30%. ●​ Handle email inboxes, sorting and responding to 100+ emails weekly to ensure prompt responses and follow-ups. Customer Service Representative​ ​ Danco Unique​ ​ ​ ​ ​ ​ ​ ​ March 2020 - Feb 2024 ​ Remote ●​ Directed and resolved 200+ customer inquiries monthly, improving response time by 30% and ensuring efficient communication. ●​ Organised and maintained customer contact lists and records with 100% accuracy, reducing retrieval time by 25%. ●​ Processed and responded to 150+ customer emails weekly, ensuring prompt follow-up and enhancing client satisfaction. ●​ Assisted in scheduling and coordinating meetings, providing streamlined support for managers and employees. Skills And Tools ​ • Email & Calendar Management • Project & Task Coordination (Trello, Asana, Notion) • Travel & Itinerary Planning • Google Workspace, Microsoft Office • Meeting Scheduling (Calendly,Meet, Doodle, Zoom) • Customer Support (Zendesk, Intercom, Hubspot, Fresdesk) • Internet Research & Data Entry • Basic Graphic Design (Canva) • Social Media Scheduling (Buffer, Hootsuite) • Transcription & Document Drafting ​ ​ Education/Certification​ Madonna University Bsc. Public Administration ALX Africa Virtual Assistant Program ​ ​