Frances Gayle
Villanueva
Virtual Assistant
About me
I took up a Bachelor's Degree in
Education and had been a working
online for 3 years. I am confident in
my ability to make anything I put in
my mind to success. I love learning
about the latest technologies and
finding out how to improve my
craft. I am skillful and focused. I am
confident in my ability and
responsible to my tasks. When not
in front of the computer, I like
playing tennis and digs into music.
Contact
-
frances.gayle.p.villanueva
@francesgayle.painaga--
Online ESL Teacher
Teach pronunciation, grammar,
vocabulary and fluency development
conduct lesson at a venue of my
choice which has been approved by
the company
followed administrative guidelines
Provided high quality of teaching
submit lesson files to maintain
lesson standards
conduct each lesson professionally
with clients at all times
Customer Service Skills
Clear Phone Communication
Situation Evaluation and
Attentiveness
Empathy Ability
Persuation Skills
Virtual Assistant Skills
Flexible Administrative Skills
Data Entry and Product Listing
Internet Research
Expertise in Google products,
Microsoft offices and other
Virtual Assistant software tools
Interests
internet
reading
music
food
dancing
Education
University of Pasig City
Bachelor of Education, 2010
Intesol Worldwide
Certificate in TEFL with TEYL, 2017
Academia Language & Review Center
Basic Japanese Language Course, 2018
Work Experiences
China Import Formula IP Holdings Australia
Calling Crew
Calling sales leads to make/confirm appointments using provided “scripts”
Identifying potential issues and escalating as needed
Follow up after sales events
Booking appointments via Appointmentcore
Updating Infusionsoft with call outcomes
Meet personal/team targets as set
Communicating with other team members
51Talk Online English Education China
Homebased Online English Teacher/ Teachers Mentor
Teaching pronunciation, grammar, vocabulary and fluency to different levels of students.
Consistently followed administrative guidelines and process.
Provided high quality of teaching to different types of student
Handled an average of 10 home based online teachers as a mentor
Submit reports about teacher’s performance.
Teleperformance Edsa Central Philippines
Customer Service Associate
Handled an average of 40+ incoming calls, immediately resolving 89% of issues regarding account
updates, billing, technical issues and others.
Responding promptly to customer inquiries via telephone in a professional and efficient manner.
Troubleshoot mobile phones, upsell Virgin Mobile phones, process payments and order, and manage
customer's account.
