Frances Elijah Soriano Ramirez

Frances Elijah Soriano Ramirez

$2/hr
Customer service voice support for U.S. e-commerce; handled calls and order concerns.
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
19 years old
Location:
Caloocan City, Ncr, Philippines
Experience:
1 year
RAMIREZ, FRANCES ELIJAH FREELANCER ABOUT ME EXPERIENCE I am a motivated Computer Science undergraduate with a strong academic background in STEM and the Special Science Curriculum, combined with hands-on experience in administrative, service, caregiving, online assistance, and creative support roles. I am adaptable, reliable, and quick to learn, with strong communication skills developed through broadcasting, storytelling, and debate. Known for being organized, detail-oriented, and socially confident, I work well with diverse people and handle multiple tasks effectively. I am continuously building my technical foundation in programming and digital tools while seeking opportunities to apply my skills, contribute meaningfully, and grow both professionally and personally. - TELEPERFORMANCE USA E-COMMERCE AWARDS / ACHIEVEMENTS SKILLS Best Anchor in Radio Broadcasting (2019) – Recognized for outstanding communication, clarity, and performance in broadcast delivery. Story Retelling – 2nd Place (2020) – Demonstrated strong narration and interpretative storytelling skills. Best English Debater (2023) – Awarded for excellence in argumentation, reasoning, and public speaking. Assist customers with placing orders, processing payments, and explaining promotions for Samsung products. Track orders, provide delivery updates, and coordinate solutions for delayed or missing shipments. Handle order concerns such as cancellations, modifications, returns, refunds, and billing issues while ensuring customer satisfaction. EDUCATION BS COMPUTER SCIENCE (PRESIDENT’S LISTER) IMMACULADA CONCEPCION COLLEGE college undergrad, actively developing skills in programming, computational thinking, and digital technologies. Continuously enhancing technical problem-solving skills through academic activities, projects, and selflearning.aoreet. SCIENCE, TECHNOLOGY ENGINEERING & MATH TALA HIGH SCHOOL (WITH HONORS) Completed a specialized curriculum focused on science, mathematics, technology, and research. Gained strong analytical and quantitative skills essential for computing and technical fields. SPECIAL SCIENCE CURRICULUM RIZAL N ATIONAL HIG SCHOOL Graphic Design TECHNICAL PUBLIC Communication Project management PUBLIC SPEAKING Developed strong foundations in science, communication, and critical thinking. Actively engaged in academic and extracurricular activities centered on leadership and creative performance.
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