Frances Elijah Soriano Ramirez

My name is Frances Elijah Ramirez, and I am a motivated and reliable professional with strong communication, problem-solving, and customer service skills. I have experience working as a Customer Order Support Representative for a voice account at Teleperformance USA, where I assisted customers by handling inquiries, processing orders, resolving concerns, and ensuring a positive customer experience. This role helped me develop strong listening skills, patience, and the ability to provide clear and effective solutions in a fast-paced environment.

I am skilled in customer communication, computer applications, and written support, and I am comfortable assisting clients through calls, chat, or email. I am detail-oriented, adaptable, and quick to learn new systems and processes. I also have basic programming knowledge, which helps me understand technical systems and workflows more efficiently.

As a worker, I aim to be known as dependable, professional, and committed to delivering high-quality service. I take pride in maintaining a positive attitude, meeting performance expectations, and continuously improving my skills to contribute to team success and customer satisfaction.