FRANCES ALFARO
VIRTUAL ASSISTANT
I offer 7 years of experience as a customer service representative for
inbound and outbound calls, email, chat and backline support. Right
now, I am a virtual assistant for 2 years and worked for several clients as
as a real estate cold caller, telemarketer for auto insurance agency, lead
generation specialist and appointment setter for business owners.
EDUCATION
CONTACT
Lot 17, Blk 4, Grandtown Village,
Sumapang Matanda, Malolos,
Bulacan 3000
2009 - 2011
Bulacan State University
City of Malolos, Bulacan
Bachelor in Industrial Technology
Major in Drafting
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SKILLS
VIRTUAL ASSISTANT
CUSTOMER SERVICE
COLD CALLER
DATA ENTRY
SOCIAL
live:francesalfaro2911
in/frances-alfaro-8190b7148/
/francesgalfaro
HOBBY
MUSIC
WATCHING MOVIES CRAFTING
Hobbies gives me time to relax
and enjoy life outside work.
EXPERIENCE
- Convergys, Macys Retail
Customer Service Representative and Email support
- Responsible for taking inbound and outbound calls by
placing orders, tracking packages, issuing refunds and
replacements for lost, missing and damage items.
Backline Support
- Sending email to the warehouse for order investigations,
researching and blocking fraudulent customers, filing
claims for lost, missing and damage items- Team Lead Trainee, Macys Retail
- Handled agents and do one on one coaching each week,
discuss their scorecards, do team meetings, evaluate and
rate the quality of their calls
2018 Real Estate, The Desanti Group
- Cold calling home owners who are willing to sell their
properties using Mojo dialer and script from the client.
Send end of day report for leads collected
2018 Chat Support, BoostUp.Social
- Responds to customer’s inquiries about the package to
boost their instagram posts. Place and renew their orders,
update accounting sheet for the client- Telemarketer, Farm Bureau Insurance Agency
- Calling warm prospects that have asked for a auto insurance quote and live transfer interested leads to a licensed
agent or upload to a jotform. I used DYL for the dialer and
script from the client
2020 Virtual Assistant and Lead Generation, SpotOn
- Mix of cold calling business owners to know more about
the merchant service provider’s cash discount and set
appointments. Gather leads through LinkedIn, Facebook
and Google. I used CRM dialer and a script from the client.
