FRANCE COLE TENGCO
SUMMARY
Accomplished operations executive with a proven record of leading multiple business units,
enhancing operational efficiency, and aligning strategies with organizational goals to improve
performance and profitability.
KEY COMPETENCIES
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Operations Strategy & Optimization
Multi-Unit Leadership & Business Coordination
Performance Metrics & KPI Management
Business Integration
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Process Improvement & Quality Management
Headcount Forecasting & Resource Utilization
Cross-Functional Collaboration
Team Training and Development
WORK EXPERIENCE
Epic Healthcare Staffing Shared Services, Inc.
Feb 2012 - Dec 2025
Vice President of Operations Support (Apr 2025 - Dec 2025)
Assistant Vice President of Operations Support (Jan 2022 - Mar 2025)
• Directed end-to-end operations support for various departments, ensuring process
efficiency and service quality.
• Spearheaded project management initiatives, including headcount forecasting, utilization
review, and KPI creation, reporting, and analysis.
• Increased placements and overall profitability by building an efficient, quality-driven
operations team focused on performance and results.
• Played a key role in business integrations during company acquisitions-facilitating smooth
transitions, process alignment, and team consolidation.
• Led process flow documentation, training and development programs, and continuous
improvement initiatives within the department.
• Collaborated strategically with US-based teams on planning, performance management, and
operational optimization.
• Partnered with other departments-such as Marketing and Finance-to drive crossfunctional collaboration and business growth.
Senior Operations Support Manager (Jan 2020 - Dec 2021)
Operations Support Manager (Jan 2018 - Dec 2019)
Operations Support Supervisor (Jan 2016 - Dec 2017)
Team Lead - Client Coordination (Jan 2014 - Dec 2015)
Client Coordinator (Feb 2012 - Dec 2013)
YBM PNT, Inc
Online English Teacher - Mentor
Nov 2008 - Feb 2012
EDUCATION
Bachelor of Science in Nursing
Pamantasan ng Lungsod ng Pasig
PRC - Registered Nurse 2006
June 2002 - March 2006
