Foued Gabel

Foued Gabel E-mail : Address : -Krakow, Poland Phone : - Education Secondary school September 2005 — June 2008 Ibn Badis Secondary School Literature and Philosophy Law September 2008 — October 2013 University of Mentouri Constantine Bachelor Degree Legal and Administrative Sciences Diploma October 2013 Work experience HCL Technology Poland March 2017 — Current date IT Analyst Responsibilities: ·Provide hardware / software / network problem diagnosis / resolution via telephone and emails for customer’s end users. ·Route problems to the internal I.M. support staff. ·Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. ·Administer and provide User Access and Exit controls. ·Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. SPA GAM INSURANCE May 2016 — August 2016 Acting Director SPA GAM INSURANCE March 2015 — May 2016 Commercial Counsellor SPA DARCOM MULTIMEDIA March 2014 — September 2014 Commercial agent SARL EASY-MED April 2013 — October 2013 Commercial agent of para-pharmaceutical products Foued Gabel 1 DESIGN OFFICE May 2009 — September 2011 Secretary Qualifications - MS Office - Windows - Microsoft Teams - Mac OS - Help desk and applications - Information Technology - Service Now - Active Directory - Remote Desktop - Troubleshooting - Technical Support - Analytical thinking and deductive reasoning - Customer service - Customer Experience - Problem Solving - Negotiation - Sales - Languages: - Arabic: Mother tongue - French: Advanced level - English: Advanced level - Polish: Beginner level - Driving licence -B- Interests - Travel - Sport - Reading books - Foreign languages - History Foued Gabel 2