Foued Gabel
E-mail :
Address :
-Krakow, Poland
Phone :
-
Education
Secondary school
September 2005 — June 2008
Ibn Badis Secondary School
Literature and Philosophy
Law
September 2008 — October 2013
University of Mentouri Constantine
Bachelor Degree Legal and Administrative Sciences Diploma October 2013
Work experience
HCL Technology Poland
March 2017 — Current date
IT Analyst
Responsibilities:
·Provide hardware / software / network problem diagnosis / resolution via telephone and emails for customer’s end users.
·Route problems to the internal I.M. support staff.
·Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem
resolution.
·Administer and provide User Access and Exit controls.
·Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and
circumventions.
SPA GAM INSURANCE
May 2016 — August 2016
Acting Director
SPA GAM INSURANCE
March 2015 — May 2016
Commercial Counsellor
SPA DARCOM MULTIMEDIA
March 2014 — September 2014
Commercial agent
SARL EASY-MED
April 2013 — October 2013
Commercial agent of para-pharmaceutical products
Foued Gabel
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DESIGN OFFICE
May 2009 — September 2011
Secretary
Qualifications
- MS Office
- Windows
- Microsoft Teams
- Mac OS
- Help desk and applications
- Information Technology
- Service Now
- Active Directory
- Remote Desktop
- Troubleshooting
- Technical Support
- Analytical thinking and deductive reasoning
- Customer service
- Customer Experience
- Problem Solving
- Negotiation
- Sales
- Languages:
- Arabic: Mother tongue
- French: Advanced level
- English: Advanced level
- Polish: Beginner level
- Driving licence -B-
Interests
- Travel
- Sport
- Reading books
- Foreign languages
- History
Foued Gabel
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