Foued Gabel

·Provide hardware / software / network problem diagnosis / resolution via telephone and emails for customer’s end users.

·Route problems to the internal I.M. support staff.

·Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem

resolution.

·Administer and provide User Access and Exit controls.

·Use the Call Tracking System to document and manage problems and work requests and their respective resolutions