Fortune George

FORTUNE GEORGE-OKPARA VIRTUAL ASSISTANT Lagos, Nigeria Professional Summary Proactive Administrative Virtual Assistant with 4 years of experience supporting executives, managing high-volume customer inquiries, coordinating operations, and maintaining CRM systems. Skilled in email and calendar management, workflow optimization, customer issue resolution, and financial record tracking. Known for strong communication, organization, and ability to manage remote operations efficiently. Work Experience Virtual Assistant UrbanStay Hospitality Services- USA |- ● Managed guest inquiries for short-term rental properties via online messaging ●​ Handled 50–80 inbound customer inquiries per day via phone, email, and chat ● Responded to 40–70 daily guest messages on Airbnb and Booking.com ●​ Answered pre-booking questions related to pricing, availability, and house rules. Assisted guests with check-in, check-out, and stay-related questions. ● ●​ ● Updated customer accounts, invoices, and payment statuses in QuickBooks while ensuring data accuracy and compliance with internal processes. Handled basic guest issues and escalated urgent matters to property managers ● Coordinated with internal teams to ensure timely resolution of guest concerns. ● Maintained accurate records of guest communication and follow-ups. ● Delivered polite, clear, and timely responses, contributing to high guest satisfaction. Executive Virtual Assistant Stratosync IT Consulting- USA |- ● Managed high-volume email inboxes using filters and automation, reducing response times by 40%. ● Scheduled and coordinated 30+ weekly meetings across multiple time zones. ● Tracked AI-driven projects and maintained deadlines using Asana and Trello. ● Coordinated trips for executives, including flights, accommodations, and itineraries, ensuring cost efficiency and smooth travel plans. ● Optimized internal workflows and automated repetitive administrative tasks, improving team efficiency by 25%. ● Drafted professional reports, proposals, and client communications to enhance stakeholder engagement. ●​ Assisted with recording transactions, reconciling customer payments, and maintaining organized financial records in QuickBooks. ● Conducted research for executive reports and decision-making, providing actionable insights to support strategic initiatives. Administrative Customer Support Specialist MultiPro Enterprise- Australia |- ● Managed email and calendar systems, scheduling meetings and appointments efficiently. ● Handled client inquiries and customer support, improving satisfaction ratings by 30%. ● Performed data entry, documentation, and record management, reducing errors by 15%. ● Assisted in event coordination, webinars, and virtual meetings, ensuring smooth execution. ● Implemented and managed CRM systems (Zoho, HubSpot), improving lead tracking and follow-ups, increasing lead conversion by 20%. ● Prepared executive presentations and content for meetings and social media, ensuring clear messaging and professional standards. ●​ Managed basic invoicing, payment tracking, and customer records using QuickBooks to support accurate billing and financial documentation ●​ Supported end-to-end order processes by responding to customer and vendor inquiries, generating quotes, tracking orders, and maintaining accurate records. ● Supported team operations by preparing presentations, reports, and documents for meetings. ● Resolved complex scheduling conflicts and implemented workflow improvements to ensure seamless operations and executive satisfaction. Sales & Client Support Associate Dyke & Phil Associates- USA |- ●​ Conducted outbound follow-up calls to warm leads and existing clients​ ●​ Responded to inbound sales inquiries via email and chat​ ●​ Explained service packages, pricing, and onboarding process​ ●​ Updated CRM records and tracked lead status in HubSpot and Zoho​ ●​ Assisted in preparing proposals and quotations for prospects​ ●​ Followed up on unpaid invoices and supported payment collection​ ●​ Coordinated with operations team to ensure smooth client onboarding​ ●​ Maintained accurate pipeline reports for weekly sales updates CORE SKILLS & TOOLS Email & Calendar Management: Outlook, Gmail, Google Calendar, Microsoft Teams CRM Administration: HubSpot, Zoho, Salesforce, Monday.com CRM Project & Task Management: Trello, Asana, Notion, ClickUp Communication & Collaboration: Slack, Microsoft Teams, Zoom, GoogleMeet Data Management & Analysis: Google Sheets, Excel, Airtable Automation Tool: Zapier, GoHigh Level Document & File Management: Google Drive, Dropbox, OneDrive Call & Dialer Systems: Aircall, VoIP Systems, Auto Dialers Sales & Revenue Support: Cold Calling, Appointment Setting, Objection Handling Customer Support Systems: Zendesk, Freshdesk, Ticketing Systems Finance & Documentation: QuickBooks, Invoicing, Payment Tracking, Data Entry Travel & Expense Management: Expensify, TripIt Design & Content Tools: Canva, Google Slides, PowerPoint Education & Certification B.Sc. Biochemistry – Babcock University, Ilishan-Remo, Ogun State ALX Africa Virtual Assistant Training – 2024 Elite Global AI Virtual Assistant Training – 2024