Folorunsho Abisola Saheedah

Folorunsho Abisola Saheedah-| - Lagos, Nigeria. Abisola is a Proven Project Management coordinator, Customer Service and Event Consultant / Manager with a good track record in handling projects across sectors. As a Customer Service Representative, provided prompt, and professional assistance to customers via calls and emails, collaborated with teams to address escalated issues and improve service delivery,while maintaining detailed records of customers interactions. With a strong background in project management and extensive experience in client liaison while delivering multiple work related and event projects, I have honed both soft and technical skills and I am very proficient in MS Office and the use of various applications as it relates to individual jobs. Over the years, I have gained in-depth experience in Time Management, Risk Management, Budget Management, Negotiating, Leadership and Communication. I exhibit impressive organization, exceptional written and spoken English communication ,teamwork, strong problem solving and project management skills which also makes me result driven. I am very approachable with high level of integrity and empathy while ensuring business processes are not breached. With my flexibility, adaptability and “can-do” attitude, I can work with little to no supervision in various project management and customer service functions. Professional Qualifications and Education HND in Food Science & Technology Yaba College of Technology (YabaTech) 2019 - 2021 Project Management Professional (PMP) Project Management Institute In-view Work Experience Mnet Finacial (Prime Agency) Customer Service Representative Sep 2024 -Jan 2025. • Attended regular trainning sessions to learn how to develop and maintain response guidelines to customers. • Managed high-volume customers inquiries, ensuring all customers interaction are handled promptly,professionally,and with empathy. Delivered timely, proffessional,and accurate service to all incoming inquiries,maintaining a 95% resolution rate. Ensured accurate over the call data,file and info documentation during interaction with customer or REP on their C1 accounts • • • Interracts with cutomers representative (Attny, Insurance Producers,e.t.c) in resolving accounts. • • • • Ensured debts are collected by PIF or PPI Worked closely with my Supervisor, and Team Leads to get support strategies with company goals. Fostered a culture of trust, collaboration,and excellence with the team to address customer feedback and improve service delivery. Received incentives and bonuses with each account rightly worked.. Event Architect Project Manager • • • • • • • Developing detailed project plans and revising based on changing needs and requirements Leading projects from requirement definition to deployment, schedule identification, budget estimation and risk management Identifying and assigning project tasks and roles based on the skill set and experiences of team members Monitoring project performance to ensure timely delivery Working effectively and efficiently with relevant stakeholders within and across the organization for effective project delivery Ensuring proper documentation while adhering to compliance and regulatory standards. • Vendor sourcing and collaboration in line with individual projects Ensuring queries are resolved in a timely manner. Allure Nigeria Events Project / Event Consultant • • • • • • • • • April 2023 – Date 2020 – Date Allocating tasks to the events team while providing regular guidance Ensuring scope and schedule of projects and events are achievable with the set timeline Undertaking periodic reviews to ensure projects are on track Reviewing project and event documentations Defining and setting structure of projects and events in line with the end goals Managing project risks and mitigation of plans Working with the planning team for company exhibitions and events for HNI customers Conducting research, surveys and interviews alongside data analysis Exploring business problems and modelling strategies for improvement Tesallure Events Customer Service coordinator / Event Consultant August 2022 – April 2023 • Handled customer inquiries, complaints and feedback • Maintained customers record in the database • Stay up to date on product knowledge • Liaised with other departments to ensure customer needs are met • Worked with marketing and PR team to prepare budgets, set deadline, create concept for events • Handled budgeting, invoicing, negotiation and logistics • Created event proposals to fit client’s requirement • Managed on-the-day event activities including guest welcoming, event flow, vendor organisation and communication Verdant Zeal Customer Service Assistant • September 2019 – August 2022 Organized company events like team building activities, Exhibitions, Product launches, IBM meetings. • Tracked customers inquiries and provide appropriate responses • Collaborated on strategies for advertisement campaigns • Managed Office Inventory • Organised marketing campaigns and product launch • Managed end of the year internal audit process • Provided administrative support within the organisation • Managed sales/ exhibitions for partnering brands. Referees: Available on request