Folorunsho Abisola Saheedah

As a Customer Service Representative, and a Project Manager

I Provide exceptional support to customers by addressing inquiries, resolving complaints, and ensuring satisfaction through effective communication and problem-solving skills.

Managed high volumes of calls and emails daily while maintaining a calm and professional demeanor.

Accurately processed orders, refunds, and account updates, ensuring attention to detail and efficiency.

Identified customer needs and offered tailored solutions, contributing to increased customer retention and loyalty.

Collaborated with team members and other departments to improve service delivery and streamline operations.

I pride myself on being proactive, adaptable, and detail-oriented. I consistently strive to deliver high-quality results, meet deadlines, and contribute to team success. My ability to prioritize tasks and manage time effectively has allowed me to balance competing demands while maintaining excellent service standards.