Folashade Victoria Adelakun

No 22, Adeola Street, Egan-Igando. Lagos State-,-- FOLASHADE VICTORIA ADELAKUN OBJECTIVE Seeking to build a career in a prestigious organization where positive contribution and organizational success strives inspired through innovative insight, teamwork and professional development will encourage me fulfill my aspirations and professional goals SKILLS & ABILITIES  Excellent communication, negotiation, and interpersonal skills  Strong problem-solving and conflict resolution skills  Ability to work in a fast-paced environment and prioritize tasks effectively  Proficient in customer relationship management (CRM) software, loan management systems, and Microsoft Office  Strong attention to detail and ability to maintain accurate records WORKING EXPERIENCE: CUSTOMER SERVICE REPRESENTATIVE ENGIE ENERGY ACCESS November 2023 – March 2025 Responsibilities: • • • • • • • • • Responded to customer inquiries via phone, email, and chat Resolved customer complaints and concerns in a timely and professional manner Provided product information and recommendations to customers Consistently met or exceeded customer satisfaction targets Completed 200+ targeted inbound telephone calls per day to an assigned base of new and existing customers to achieve target. Reviewing sales performance Maximized sales opportunities through sales channels to establish long-lasting customer relationships and generate repeat business. Effectively managed business pipelines through data collation, recording details in CRM to enable lead nurturing. Maintained high standards of accuracy and quality in data entry and record-keeping. Conducted individual appraisals, set KPI targets, and devised professional development plans to improve • • • • • • • Initiated contact with new customers and prospects to establish needs and quality to enhance progress in sales process. Maintained detailed accurate records of liaison with prospects and active clients to maintain quality Supported with booking appointments for product, securing sales bookings per order. Answer questions about the products Emphasize the features of products to highlight how they solve customers’needs Resolved team conflicts and assisted with identified problems to maintain sense of teamwork Building rapport with customers and subsequently closing the deal. LOAN COLLECTION OFFICER XGO FINANCE OFFICER SEPTEMBER 2022 –NOVEMBER 2023 Responsibilities:  Managed a portfolio of delinquent accounts, negotiating payment plans and settlements  Conducted phone and field collections, communicating with customers to resolve outstanding debts  Developed and implemented strategies to improve collection rates and reduce delinquencies  Collaborated with internal teams to resolve customer issues and improve overall customer experience  Managing the collection of outstanding debts from customers  Reviewing of business debtors list  Learn about new payment and send reminders  Negotiations RECEPTIONIST TAILORMOD OUTFITS JANUARY 2018 – NOVEMBER 2018 Responsibilities:  Managed the front desk environment, greeting clients and visitors  Answered phone calls, responded to emails, and directed inquiries to relevant personnel  Maintained accurate records, including appointment schedules and visitor logs  Provided administrative support to the team as needed Key Achievements  Recovered over 10million in outstanding debts, exceeding collection targets  Improved customer satisfaction ratings by 99%  Successfully negotiated payment plans with customers  Maintained a professional and welcoming front desk environment, receiving positive feedback from clients and management EDUCATION 2014 BACHELORS DEGREE, NATIONAL OPEN UNIVERSITY OF NIGERIA ECONOMICS 2015 NATIONAL CERTIFICATE OF EDUCATION, ADENIRAN OGUNSANYA COLLEGE OF EDUCATION ECONOMICS AND SOCIAL STUDIES HOBBIES: Reading, listening to music, watching movies, surfing the internet REFEREES: Available on request.