Resume
Floyd. Joseph. Connally
#364 Byreshwara layout
Hennur bande
Kalyannagar PO
Bangalore – 560043 mailto-Objective - A challenging position in your esteemed organization.
Strengths - Excellent oral and written communication skills. Proven
ability to reach goals. Excellent customer service skills.
Experience.
First advantage – Worked as customer service associate for a period of 6
months. (June to Dec 2015)
worked as a verification officer for a U.S based company.
Firstsource Solutions – worked as a customer service associate for a
period of 9 months. (Feb – oct 2014)
Worked as tech support executive for sky tv.
Costa’s Time Collection – Worked as store manager for Costa Watch Company
in MARGAO GOA for a period of two years.
Dealing in RADO, TISSOT, TAG HEUER, TOMMY HILFIGER, ASPEN, CASIO, SWATCH,
FOSSIL, SEIKO, CITIZEN, ESPRIT, KENNETH COLE, SKAGEN, TIMEX & TITAN.
Responsibilities – Maintain high level of professionalism, achieve
targets & set individual targets for the support staff, managing cash and
taking care of all banking procedures.
Purchasing of stock and training the staff on new arrivals. Assisting
customers with sales & their issues.
Sending reports to the head office and to the proprietor on a daily
basis.
Call/sms customers when there are newly launched products. Also send mail
to all the customers when there are special offers.
Send greetings to VIP and regular customers for their birthdays &
anniversaries. Also send sms to all customers on festivals.
Royal Goan Beach Club
Worked for a period of four months as customer service associate.
Responsibilities – Receive incoming calls from customers and make
reservations for their stay at the resort. Also did promotions for the
resort during off season by making calls to existing members and offer a
stay at the resort at reasonable rates.
Aegis BPO Services
Sr. Executive System Administrator
IT Team
Responsibilities – Desktop trouble shooting, checking for network
connectivity and if all the campaign applications/phones are working
properly.
Creation / deletion of mail Id’s and NT Id’s. Take care of the aegisbpo
mail sever.
Making sure that all the agents are connected to the aegisbpo domain.
Handling all technical issues escalated by other centers in India.
Desktop hardware issues.
Sr. Technical Support Representative, 2005 (Nov) – 2008 (Jan)
Team aNOC Profile
Reports - Run the (Outbound) Reports for clients and uploading daily
reports to their respective servers. Generate VTC Recon logins reports
and monitor flash reports for outbound campaigns.
Tickets - Opening Trouble tickets with priority level for different
locations and escalating to the concern person (Local IT, Client’s or
Vendors). Closing of ticket’s in time.
Dialer Monitor - To review the dialer status. Re-spin of data for
different campaigns on different servers.
Creating new (Inbound/Outbound) campaigns in different servers. PDM
Request (Predictive Dialer Management).
Suppression and Un-suppression of outbound campaigns for respective
states on state holidays.
Avaya Emulator and CMS Reports – To monitor skill status, generate skill
and VDN reports for respective campaigns.
Keeping track of the daily reports tracker (Overnight task file).
ICICI One Source
Sr. Customer Service Representative, 2002 (Sep) - 2005 (Aug)
Onetel Sales
Taking inbound customer calls and converting them to sales.
Enquiry Line (Catalog Shopping)
Performed tasks related to answering customer inquiries and handling
their accounts.
Order Line (Catalog Shopping)
Taking orders for different items and up selling to customers.
Prior experience in Irrigation field as Installation Supervisor for a
period of 3 years,
have done projects for wipro plant in indupur (Andhra Pradesh) and
shimoga milk factory.
Worked with indiamarkets.com as telemarketing executive for 1 year.
Education & Training S S L C
– Karnataka Board
IIHT
– Computer Hardware
Personal Details
Name
Father’s Name
Date of Birth
Marital status
Hobbies
Mother tongue
Languages Known
Phone number
: Floyd. Joseph. Connally
: Mr. Peter. Anthony. Connally (Late)
: 04th November 1977
: Married
: Snooker, Music, Traveling and Camping.
: English
: English, Hindi, Kannada and Tamil.
:-
With pleasing personality, sound health and good communication skills, I
am ready to meet any challenging assignments towards betterment of your
esteemed organization. Kindly consider my request and give me a chance to
serve your fast growing organization.
Declaration:
I here by declare that the above furnished details are true to my
knowledge.
[Floyd. J. Connally]
