Floressa Merced Malana

FLORESSA MERCED E. MALANA General Virtual Assistant / Appointment Scheduler CONTACT -- PROFILE Highly organized and proactive Virtual Assistant with over 2 years of experience in client communication, lead Sultan Kudarat, Philippines follow-ups, appointment scheduling, and administrative www.linkedin.com/in/floressamalana support. Skilled in using social media platforms and CRM tools to assist with outreach and sales support. Strong written and spoken English skills, excellent attention to EDUCATION detail, and a proven ability to manage multiple tasks in a Notre Dame of Marbel University 1995 - 2000 B.S. in Medical Technology fast-paced remote setup. TRAININGS & CERTIFICATIONS General Virtual Assistant Training Go High Level Specialist Virtual Assistant / Social Media Management Training SKILLS Go High Level (GHL) Sales Support & Lead Followups Appointment Scheduling & Calendar Management CRM Tools (Google Workspace, WORK EXPERIENCE FREELANCE ESL TEACHER - REMOTE Private / Direct Clients July 2021 - August 2025 Taught hundreds of students with different nationalities by utilizing our e-learning platform like Zoom, Skype, Voov Meeting to deliver 1-on-1 video lectures, facilitate discussion in class. I handle administrative tasks as well like making after class reports and lesson plans. GENERAL VIRTUAL ASSISTANT Canadian Client 2021 - 2023 Scheduled and managed more than 300 clients monthly using google calendar. Checked/answered several emails. Answered more than a hundred of calls, receiving inquiries and handling complaints of clients in a monthly basis. Trello, Zoom, Email HR / RECRUITMENT OFFICER Management) First Choice Manpower Supply (Oman) 2016 - 2020 Client Communication (Email, Conducted end-to-end recruitment: job postings, Chat, Calls) resume screening, interviews, onboarding Social Media Familiarity: Scheduled and facilitated interviews for LinkedIn, Facebook, Instagram domestic/skilled workers Time Management & Task Handled confidential applicant data and processed Prioritization documentation Strong Written & Verbal Coordinated with local and international English Communication stakeholders Reliable in Remote Work Environments