Floressa Merced Malana

I’m a proactive and detail-oriented Virtual Assistant with over 2 years of remote experience, specializing in client communication, lead follow-ups, CRM management, and email & appointment scheduling. My goal is to help busy entrepreneurs and teams stay organized, responsive, and focused by streamlining daily operations and supporting key marketing and sales functions.

In my previous VA role, I supported a Canadian client by managing over 200 appointments per month, responding to high volumes of client inquiries, and handling CRM updates using tools like Google Workspace. I consistently ensured that no lead, task, or communication was missed , contributing to smoother workflows and better client retention.

Before transitioning into the virtual space, I spent over 4 years as an HR and Recruitment Officer for an international manpower agency, where I managed end-to-end recruitment, coordinated interviews, processed documentation, and worked closely with both local and overseas stakeholders. This role sharpened my organizational skills, taught me how to work with strict deadlines, and helped me master professional, people-centered communication — all of which now serve me well as a remote assistant.

I’m fully trained as a Go High Level Specialist and have experience creating and managing lead pipelines, setting up automated follow-ups, and supporting digital marketing campaigns, thru my own account. I’m also comfortable using platforms like Trello, Asana, Zoom, Skype, and various social media tools for outreach and scheduling.

My strengths include:

• Strong written and verbal English communication
• Excellent time and task management
• Quick adaptability to tools and processes
• Professionalism and reliability in a remote setting

I pride myself on being solution-focused, fast-learning, and committed to quality work. I don’t just complete tasks — I think ahead, identify gaps, and aim to add real value to the businesses I support.

If you're looking for a VA who brings initiative, integrity, and strategic support — I’d love to be that person for your team.