FLORENCE NYAMBURA KIRABU
PROFESSIONAL SUMMARY
Human Resource and Administrative Assistant with over 6 years of experience, including 4
years in management. Proven track record of enhancing organizational effectiveness through
strategic HR initiatives and operational efficiency. Skilled in aligning HR strategies with business
objectives, overseeing recruitment, employee relations, and compliance.
Analytical, detail-oriented, and people-driven, with a passion for fostering engaged and highperforming teams. An active member of the Institute of Human Resource Management (IHRM)
and a Certified Human Resource Professional (CHRP-K) in Kenya. I am Committed to delivering
impactful HR solutions that drive organizational success.
CORE SKILLS & COMPETENCIES
Recruitment & Talent Acquisition
Employee Relations & Engagement
Performance Management
HR Policies & Compliance
HR Information Systems (HRIS)
Data Analysis & Reporting
Training & Development Coordination
Compensation & Benefits Management
Strategic HR Planning
Communication & Negotiation
Change Management
Diversity & Inclusion Advocacy
Office Administration & Logistics
Project Management
Data Entry and book keeping
Email and Calendar Management
WORK EXPERIENCE
HR and Admin Assistant
Raino Tech4Impact | Jan 2024 – Dec 2024
Developed and implemented HR strategies aligned with organizational goals.
Oversaw employee lifecycle processes including onboarding and offboarding.
Conducted market research to maintain competitive compensation practices.
Ensured legal compliance and minimized HR-related risks.
Streamlined recruitment processes to reduce time-to-hire and improve onboarding.
Analyzed HR data and metrics to guide strategic decision-making.
Assisted in handling employee grievances and promoting open communication.
Supported payroll administration to ensure timely and accurate remuneration.
Maintained confidential and accurate employee records.
Coordinated staff training and development initiatives.
Managed office administration and logistics to support daily operations.
Telesales Manager – Eastern Region
Copia Kenya Ltd | Aug 2019 – Aug 2023
Developed and executed sales strategies to drive regional growth.
Analyzed performance data to identify and implement improvement opportunities.
Managed client relationships and key accounts.
Enhanced sales forecasting accuracy by 20%, optimizing resource allocation.
Led recruitment, onboarding, and training for telesales staff.
Collaborated with marketing teams to develop effective promotional campaigns.
Office Administrator Trainee
Ministry of Public Service, Youth and Gender Affairs | Aug 2019 – Nov 2019
Supported day-to-day administrative operations to ensure efficiency.
Managed correspondence and internal communications.
Maintained accurate filing and record systems.
Organized meetings, workshops, and departmental events.
Assisted in developing administrative policies and procedures.
Conducted data entry and supported financial tracking activities.
Sensitized clients on available government funds and related procedures.
EDUCATION & PROFESSIONAL DEVELOPMENT
Certified Virtual Assistant
ALX Africa VA program | Oct 2025 – Ongoing
Certified Human Resource Professional (CHRP-K)
Mt. Kenya University | Jan 2024 – Oct 2025
Credit Diploma in Human Resource Management(Distinction)
NIBS Campus | Jan 2016 – May 2019
Certificate in Computer Application Packages (Distinction)
Rhema Institute of Computer College | Jan 2015 – Mar 2015
Kenya Certificate of Secondary Education (KCSE) – C Plain
Komothai Girls’ Technical High School | 2011 – 2014
PROFESSIONAL MEMBERSHIP
Member, Institute of Human Resource Management (IHRM)
REFEREES
Available upon Request
