Florence Joy Uy
C U S T O M E R
S U P P O R T
&
A M A Z O N
V A
EXECUTIVE PROFILE
I have 4 years of Customer Support experience, with 2 years
of being an Amazon VA, E-Commerce Operations and
Customer Happiness Officer .
COMPETENCIES
WORK BACKGROUND
- Strong communication and interpersonal
skills
- Experience in working with different
clients and strong familiarity with Amazon
Seller Central, Shopify, Asana, Gorgias,
GDrive, Helpscout, etc.
- With problem-solving skills, managing
time and a fast learner
Customer Happiness and AMZ
Operations Specialist II
ABOUT ME
I am a 32 year-old mom of two. I have been
working as an e-commerce Amazon and
Shopify VA for 2 years, Customer Support
experience of 4 years.. I am extremely
motivated and a great manager of time. I learn
fast and I put laser focus to the tasks that
needs to be done.
WORK REFERENCES
Renzel Baltazar
IM Lead; Transbiz
Email:-Sherry Lyn Guan
Colleague; Transbiz
Email :-
Transbiz Global Marketing Services, OPC
May 2019 - September 2021
-Provision of customer support via email, social media
channels and live chat
-Assisting customers with pre-sales and post-purchase
inquiries regarding products and orders,
- Creating shipping plans for clients and coordinates with
warehouses, resolve listing issues, and manage inventory
- Managing US clients' Amazon Store and Shopify,
maintaining account health
- Handling customer complaints, returns, replacements, and
refunds
Inventory Custodian and Customer Support
RRS- Globe Premium Partners Co.
January 2017 - May 2019
-Manage inventory and make sure stocks are healthy
-Assist first-time customers with their application process
-Manage returns and replacements for handsets acquired by plan
holders.
Telephone Banking Specialist
JP Morgan Chase Bank - PH Global Service Center
August 2013- July 2014
- Receives calls and handles inquiries for Consumer Banking
- Handles complaints and provides customer satisfaction by
processing customer requests for lost /stolen cards, creating
tickets for unauthorized charges.
- Process shipment of debit cards upon request for new
application and replacements.
