Florence Umezuruike Iguma
Abuja, Nigeria
Email: Available upon request
LinkedIn: linkedin.com/in/florenceiguma
Summary
Exceptional and energetic Virtual Assistant with proven expertise in administrative support,
project coordination, and quality assurance. Known for optimizing workflow, enhancing
productivity, and consistently delivering outstanding results in dynamic environments.
Professional Experience
Virtual Assistant – FloGlamSolution | Abuja, Nigeria
Jan – Mar 2025
- Managed calendar scheduling and travel preparations for clients.
- Streamlined task processes, increasing efficiency by 50%.
Customer Service Officer – Fidelity Bank Plc | Abuja, Nigeria
2013 – 2016
- Managed over 60% of customer account activities.
- Maintained seamless transaction processes with 75% improvement in consistency.
Customer Service, Cash & Tellering – Fidelity Bank Plc | Katsina & Kaduna, Nigeria
Feb 2008 – Dec 2021
- Served as a pioneer staff at IBB Way branch, Katsina.
- Facilitated 80% of customer fund transfers.
- Resolved CRM, SLA, and PROFITUS system issues with 60% customer satisfaction rating.
Education
Higher National Diploma (HND) – Business Administration
Kano State Polytechnic, Kano, Nigeria
Skills
• Administrative Support
• Soft Skills & Communication
• Project Coordination
• CRM Tools & Quality Assurance
Certifications
Virtual Assistant Mastery Program – Millionaire Squad
