Floramae Oclarit

Floramae Oclarit Email:-Phone #: (- alabel Saragani Province, 9514 Skype Id:- OBJECTIVE Meticulous professional with extensive experience in handling customer services and administrative work. Effectively able to meet set deadlines. Adept on managing general office tasks such as typing, dictation and spread sheet. EDUCATIONPRIMASIA FOUNDATION COLLEGE Alabel Sarangani, General Santos City Batchelor of Science in Office Administration June 2016 – March 2017 ALABEL NATIONAL HIGH SCHOOL (Secondary) ALABEL Sarangani Province June 2006- March 2010 EXPERIENCECall Center Agent (Outbound Call Agent) Back Brace Specialist Homebased June 2016- August 2017 Call Center Agent (Customer Service and Retention Specialist) Six Eleven Global Service Joji Ilagan Building, General Santos City (June 2015 – May 2016) •Receives customer service calls for skin care, diet pills and vapor products •Opens customer accounts by recording account information. •Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; -expediting correction or adjustment; following up to ensure resolution. SKILLS Good Verbal and Written Skills Exposure to CRM (Zen desk and Limelight) Research Administrative Jobs Order Processing Email Management Project Coordinator Inbound calls Customer service Email Support Follow-up calls