Flor Anne Garcia

Flor Anne Garcia Customer Support and Listing Management Etsy & Shopify Address Davao City, Philippines 8000 Phone --Skypelive:anneg082611 ==================================================================== Service-oriented Customer Support Representative with 5+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. ========================================================================== SKILLS Customer Service and Support Attention to Detail Teamwork and Collaboration Written Communication Listing Creation on Etsy & Shopify ========================================================================= WORK HISTORY Oct 2018 - Current Customer Support, Listing Creation Etsy & Shopify PrettyPerfectStudio Nashville, TN Provided primary customer support to internal and external customers. Created and monitored promotional approaches to increase sales and profit levels. Create Listing on Etsy/ Shopify Jun 2019 - Aug 2020 Appointment Setter and Admin Work Bink Realty, LLC Florida,US Made 50-100 phone calls daily to establish first contact with potential customers and set meetings with salespeople. Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity. May 2014 - Jul 2015 Customer Service Representative IBEX Global Davao - AT&T Davao City Answered product and service questions, suggesting other offerings to attract potential customers. Answered phone with friendly greeting to create positive inbound calling experience for customers. Resolved concerns with products or services to help with retention and drive sales. Resolved complaints to satisfy customers and encourage future transactions. Educated customers on current promotions, upgrades or new offerings available under current plan. Jan 2013 - May 2014 Fashion Consultant Awesome OS - Shoedazzle & JustFab Davao City Researched current fashion trends and competitor activity. Cultivated lasting relationships with clients through one-on-one interactions in store environment. ========================================================================= EDUCATION No Degree: Bachelor of Science in Nursing (undergraduate) Brokenshire College, Inc. - Madapo Davao City, Main Campus