Flávio Eli Fogaça

Flávio Eli Fogaça Senior It Support Analyst -https://www.linkedin.com/in/flavio-fogaca/ - São Marcos, RS,-, Brazil IT professional with solid experience in infrastructure and support, now transitioning into Python backend and data analysis. Skilled in FastAPI, SQL, automation, API integration, and Power BI, with a strong focus on delivering scalable and efficient solutions. Work Experience Senior IT Support Analyst Sep 2021 - Present Bepo Componentes Automotivos Led IT infrastructure projects, server management, and network optimization. Delivered secure environments, automated tasks with scripts, and provided technical support. Focused on uptime, data integrity, and efficient systems for business continuity. ● Led on-premises server migration, and created a replica environment which reduced the downtime in case of failures ● Coordinated full switch replacement across multiple sectors, improving network stability ● Automated daily tasks with custom scripts, boosting efficiency and reducing errors ● Provided Tier 2/3 support for hardware, network, and system issues across departments ● Managed user access, backups, and server maintenance ensuring data integrity IT Support Analyst Sep 2014 - Aug 2020 Bontempo Móveis Ltda Provided IT support and managed infrastructure. Handled servers, user access, network maintenance, and hardware troubleshooting. Implemented solutions to reduce downtime, supported ERP users, and ensured stability across local and cloud environments. ● Troubleshot hardware, software, and network issues across departments ● Supported ERP and internal systems, improving response time and accuracy ● Maintained user accounts, email, and file server permissions ● Assisted in VPN setup and remote access for hybrid teams ● Reduced downtime through proactive monitoring and preventive actions Core Skills • Infrastructure & Security: Office365, Networks, Firewalls, Virtualization, Backup • Languages: Python (FastAPI), SQL • Development & Automation: FastAPI, Pydantic, Git, Docker (beginner), REST APIs, OAuth2 • Tools & IDEs: GitHub, VSCode, PyCharm, Uvicorn • Data & Analytics: Power BI, Advanced Excel, PostgreSQL, API Data Integration Education UniFtec Centro Universitário Mar 2019 - Aug 2025 Bachelor’s in Computer System Analysis Courses: Programming Logic and Data Structures, Object-Oriented Programming (OOP), Database Systems I & II (SQL and Data Modeling), Computer Networks and Information Security, Operating Systems, Software Engineering and Systems Analysis & Design, Software Testing and Quality Assurance, Applied Statistics, Web and Mobile Development, Capstone Project / Final Graduation Project Escola DNC Dec 2023 - Dec 2024 Professional Certificate in Data Science Courses: Python Programming for Data Science, Exploratory Data Analysis (EDA), Descriptive and Inferential Statistics, Machine Learning Fundamentals, Predictive Modeling and Evaluation, Data Wrangling and Cleaning, Data Visualization and Storytelling, Business Intelligence and KPIs, SQL for Data Analysis, Projects with Real-World Datasets Languages English (advanced), Portuguese (fluent)