Firliana Marsel

FIRLIANA MARSEL I am currently in my last semester of a Bachelor degree in English Letters. I consider myself as an organized person who is versatile, a quick learner and willing to learn new things. Jalan Satsui Tubun 1/84a - - information Place, Date of Birth: Malang, 25 March 1997 Nationality: Indonesian work experience July 2017 - Present Sunrise Holiday Tour and Travel Freelance English Speaking Tour Guide Accompanying customers on a trip Giving clear and accurate information about tourism destinations Assisting them in booking accommodation Reporting the tour to the office December 2017 - Present Brama Travel Customer Service Representative (Part time) Answering to customers’ enquiries related to travel schedules Processing orders from customers October 2017 - December 2017 Santi Djiwandono Inc. Data Collector/Analyst Distributed questionnaires to several institutions, analysed and collected data. 2017 Customer Support Agent for a phone company Processed refunds from customers - Student Association of Ma Chung English Department Customer Service Representative Answered enquiries from potential students and participants of events Sent out emails to existing participants about upcoming events project experience September 2015 - December 2016 Ma Chung University Activity Points Approval Team Member Approved students’ points based on six categories Checked their requirements to be approved Reported the data to the team leader 2016 and 2017 Ma Chung University Ma Chung National English Debate Competition Searched accommodation and transportation for participants and judges Searched sponsorships for the event Promoted the events by sending out letters and emails to potential universities, posting pictures on social media Prepared the event with a team 2017 Public Speaking Seminar Leader Created a concept for the seminar with a team Prepared all elements needed for the seminar. It included accommodation, consumption, attendance, avenue, speakers. formal education 2015 – present English Letters, Ma Chung University- Vocational High School 1 Malang - Accounting NON-FORMAL EDUCATION 2017 IMOOC A program from Regional English Language Office (RELO) worked with fifteen Indonesian university professors from around Indonesia to improve English teaching quality. SKILLS Public Speaking Organization skills Proficient in Microsoft Office: Word, PowerPoint and Excel. Customer Service Team work English communication skills Tour arrangement Capable of operating Google Drive and Google Docs LANGUAGES INDONESIAN (Mother tongue), ENGLISH (Fluent)