Firdausi Idris

Kaduna, Nigeria. - –-LinkedIn Professional Summary Resourceful virtual assistant with over 4 years of experience in managing executives, startups, and businesses through efficient administrative support, social media management, and digital marketing. Skilled in streamlining operations, enhancing online presence, and implementing effective marketing strategies. Committed to delivering high-quality service and fostering productivity, I bring a proactive approach, strong organizational skills, and a passion for helping organizations thrive. I aim to contribute to an organization by optimizing workflows, enhancing brand visibility, and driving engagement through tailored digital solutions. Skills Administrative Management o o o o o o Calendar management Email coordination and inbox management Travel itinerary planning Meeting scheduling and agenda preparation Data entry and organization Document management and file organization Social Media Management o o o o o o Content creation and scheduling Social media strategy development Analytics and performance tracking Hashtag research and optimization Community engagement and moderation Influencer outreach and collaboration Digital Marketing o o o o o o SEO and keyword research Email marketing (e.g., Mailchimp, ActiveCampaign) Pay-per-click (PPC) advertising (e.g., Google Ads) Campaign optimization Analytics tools (e.g., Google Analytics, Facebook Insights) CRM tools (e.g., HubSpot, Salesforce, Zoho) Project Management o o o o o Task prioritization Workflow automations AI tools e.g ChatGPT, Claude AI, Gemini Tools like Asana, Trello, Jira, and Monday.com Progress tracking and reporting Technical Proficiency o o o o Google Workspace (Docs, Sheets, Slides, Calendar) Microsoft Office Suite Canva for design tasks Video conferencing tools (Zoom, Microsoft Teams) o Basic graphic design and video editing Communication Skills o o o Clear verbal and written communication Active listening Professional email etiquette Organization and Time Management o o o Prioritizing tasks effectively Meeting deadlines Managing multiple projects simultaneously Problem-Solving o o Addressing challenges proactively Offering creative solutions to streamline operations Attention to Detail o Ensuring accuracy in documentation and task execution Confidentiality and Professionalism o Managing sensitive information responsibly Work History 12/2023 to 1/2025 Virtual assistant H and H Plaza • Organize and manage the CEO's calendar by scheduling appointments, meetings, and engagements. • Handle communications, including managing emails, responding to inquiries, and ensuring timely follow-ups. • Plan and arrange travel itineraries, including booking flights, accommodations, and transportation. • Organize meetings, prepare agendas, and take minutes to ensure all action items are documented. • Compose and edit correspondence, reports, presentations, and other necessary documents. • Conduct research on various topics as needed to support decision-making processes. 04/2023 To 11/2023 Secretary Mardeena Translogistics Nigeria Ltd • Handle all files and documents, ensuring they are organized, updated, and easily accessible. • Edit and proofread documents for accuracy and clarity, maintaining high standards of professionalism. • Run photocopies of important documents and arrange them into organized folders for efficient retrieval. • Write checks according to customs duty requirements for payment processing. • Compose and edit correspondence, reports, presentations, and other necessary documents to ensure clear communication. • Conduct research on the customs portal to gather relevant information as needed for various tasks or inquiries. 03/2023 To 09/2021 POS Agent Quick Cash POS Services – Kaduna, Nigeria • • • • • Assisted customers daily with withdrawals and deposits using POS systems, ensuring a seamless and reliable transaction experience that contributed to an increase in repeat clientele. Developed strong, trust-based relationships with customers by providing friendly and efficient service, successfully converting initial visitors into long-term clients. Effectively resolved technical and transactional issues, resulting in a reduction in transaction failures and significantly improving overall customer satisfaction. Fostered customer loyalty through proactive service and personalized interactions, leading to an increase in the customer base. Regularly gathered customer feedback to optimize transaction processes, implementing improvements that decreased wait times and further enhanced the overall customer experience. Education 2019 Government Girls’ Secondary School Tafawa Balewa West Africa Examination Council (WAEC) – Kaduna State, Nigeria Certification 2024 Digital Witch IT Support Information Technology skill Training 2024 ALX Africa Virtual Assistant 2024 Excelerate Project Management