Firdausi Idris

Hi, I'm Firdausi Idris, welcome to my profile.

I am your tech-savvy professional for optimizing workflows, delivering exceptional customer experiences, and bringing structure to your business operations. With a passion for helping businesses run smoothly, I leverage my skills and expertise to support executives, teams, and clients in achieving their goals. Here's how I can help:  

Executive Virtual Assistant

• • Manage and organize your calendar, appointments, and meetings to maximize your productivity.  
• • Handle email correspondence, keeping your inbox clear and ensuring timely responses.  
• • Create and maintain detailed reports, presentations, and spreadsheets tailored to your needs.  
• • Conduct thorough research to provide valuable insights for decision-making.  
• • Plan travel itineraries and streamline logistics for seamless operations.  

Customer Support Specialist

• Deliver excellent customer service by timely resolving inquiries/queries. 
• Manage customer databases through the usage of Zendesk, Intercom, and HubSpot. 
• Give detailed product information to customers and guide them toward a solution. 
• Monitor feedback for improvement in customer satisfaction and loyalty. 
• Assist in creating a positive and personalized experience with every customer interaction. 

Monday.com Automation Specialist

• • Set up and customize Monday.com boards to align with your team’s goals.  
• • Automate repetitive tasks, saving time and reducing errors.  
• • Integrate Monday.com with other tools like Slack or Google Workspace for seamless collaboration.  
• • Train teams to use Monday.com efficiently and get the most out of its features.  
• • Monitor workflows to ensure ongoing optimization and efficiency.

AI Enthusiast

• • Utilize AI tools to enhance productivity, from drafting emails to generating reports.  
• • Introduce AI-powered solutions for customer support, content creation, and data analysis.  
• • Stay updated on emerging AI technologies to keep your business ahead of the curve.  
• • Provide insights on how AI can transform your operations and save costs.
• • Help you integrate AI into your processes to boost efficiency and innovation.  

I’m here to take the weight of administrative tasks, customer support, and operational bottlenecks off your shoulders. Let’s work together to streamline your operations, delight your customers, and achieve your business goals efficiently!