Fintan Mgbako

FINTAN MGBAKO 15 Aniyameta Street, Ilaje, Lagos, Nigeria-| - PROFESSIONAL SUMMARY Multifaceted and results-driven professional with 5+ years of experience across B2B/B2C client relations, geospatial data collection and dental technology. Demonstrated excellence in delivering customer satisfaction and executing data-driven fieldwork. Known for strong communication, problem-solving, and organizational skills with a track record of building trust and efficiency across diverse roles. CORE COMPETENCIES Customer Support & Dispute Resolution B2B/B2C Client Engagement Geospatial Data Collection & Field Surveys Lead Generation & Policy Education Communication & Relationship Building CRM & Digital Communication Tools Microsoft Office Suite, GeoODK, Mobile Data Tech Time Management & Task Prioritization Quality Assurance & Accuracy PROFESSIONAL EXPERIENCE Call Center Specialist – B2B/B2C Calls Experts, USA (Remote) | Oct 2022 – Present B2B – Business Financing Make up to 400 outbound cold calls daily to small and medium-sized business owners across various industries. Introduce financing solutions such as Merchant Cash Advances (MCA) and lines of credit. Identify and qualify leads by assessing business needs, funding urgency, and eligibility criteria. Engage prospects in consultative conversations to uncover pain points and recommend relevant products. Update CRM with accurate call notes, lead statuses, and follow-up tasks for seamless tracking. Send follow-up emails with application links and assist clients in submitting required documents. Guide clients through the application process, troubleshooting form or upload issues as needed. Handle objections confidently using strong product knowledge and communication skills. Follow up with leads who started but didn’t complete applications to improve conversion rates. Stay informed on funding trends and competitor offerings to better position solutions. B2C – Insurance Sales Clearly explain insurance terms, benefits, and policy structures (term life, whole life, universal life). Build client trust and confidence by addressing questions and simplifying complex policy details. Handle inquiries with professionalism, boosting client satisfaction and retention. Customer Support Representative Valerie’s Shop, Lagos, Nigeria | May 2021 – Oct 2022 Resolved diverse customer concerns through email, phone, and chat with an emphasis on speed and accuracy. Provided tailored skincare recommendations, enhancing customer loyalty and driving product sales. Troubleshot technical order issues and supported seamless navigation of online platforms. Processed and monitored orders, ensuring high service quality and error-free operations. Data Collector/Enumerator eHealth Africa, Enugu & Anambra | May 2018 – Mar 2019 Collected geospatial and demographic data across rural and urban communities using mobile data collection tools. Used GeoODK mapping technology to locate and document settlements and critical infrastructure (schools, markets, health facilities, water points). Conducted house-to-house surveys, applying interpersonal skills to obtain accurate demographic information and build trust with residents. Contributed to high-quality datasets for use in health, education, and development planning across Nigeria. Dental Technologist Military Hospital, Lagos & Rivers State | May 2019 – Apr 2021 Fabricated dental prosthetics (crowns, bridges, dentures) to meet functional and aesthetic standards. Ensured compliance with safety and hygiene protocols while conducting quality checks on all prostheses. Accurately recorded case histories and adhered to regulatory requirements in lab documentation. EDUCATION & CERTIFICATIONS Dental Technologist License – Dental Technologists Registration Board of Nigeria, 2018 HND, Dental Technology – Federal College of Dental Technology and Therapy, Enugu, 2017 O’Levels (WAEC) – Our Lord’s Shepherd International School, Enugu, 2010 First School Leaving Certificate – Our Lord’s Shepherd International School, Enugu, 2004 LANGUAGES English: Professional working proficiency Igbo: Native proficiency ADDITIONAL INFORMATION Hobbies & Interests: Chess, Sudoku, Music References: Available upon request