Fintan Mgbako

I am a multifaceted professional with over five years of B2B/B2C client relationship management, geospatial data capture, and dental technology experience. My career reflects a strong ability to transition across sectors while consistently delivering results, building trust, and maintaining high levels of communication and organizational standards.

In my current role as a Call Center Specialist at Calls Experts, I served both B2B and B2C verticals. On the B2B side, I make up to 400 outbound calls daily, contacting small and medium business owners to provide tailored financing solutions such as Merchant Cash Advances and lines of credit. I excel in lead qualification, pain point discovery, and consultative sales—guiding clients through the funding process while maintaining diligent CRM documentation and follow-ups. On the B2C front, I've also sold insurance, clearly communicating policy terms and benefits to customers, conversion and retention through trust-based communication.

Previously, I worked as a Customer Support Representative at Valerie's Shop, managing customer inquiries through email, chat, and call. I resolved order issues, recommended skincare products, and helped with platform navigation, all while ensuring a seamless customer experience and building brand loyalty.

I also possess field experience gained from working with eHealth Africa, where I served as a Data Collector/Enumerator. I mapped essential infrastructure and collected geospatial and demographic data in rural and urban Nigerian communities using mobile data collection tools like GeoODK. My ability to build rapport in diverse settings yielded high-quality, actionable datasets for public health and development programs.

I also possess a solid healthcare technology foundation. I was a Dental Technologist at Military Hospital, where I built custom dental prosthetics, ensured regulatory compliance, and maintained quality and hygiene standards in laboratory environments. This role strengthened my attention to detail, record-keeping, and compliance with process.

In all roles, I've demonstrated communication, prioritization, problem-solving, and technological strengths. I'm English- and Igbo-speaking and skilled in the use of Microsoft Office Suite, CRM software, and field data technology like GeoODK.

Results-driven and excellence-focused, I bring a unique combination of technical skills, customer insight, and field experience to any team or organization.