Fides Jovellanos

 Fides A. Jovellanos Lot 9 Block 2 3rd Street Heritage Homes Trece Martires, Cavite Mobile No: - E-mail add:- Objectives To be able to contribute in your company’s progress. For personal growth and development. Work Experience Iqor Financial Care Specialist (Inbound) June 2020 - Present Customer Care Representative (Inbound) January – June 2020 Account Specialist (Team of Experts) – T-Mobile June 2017 – January 2020 Mentor (Gen Care) T-Mobile March 2017 – June 2017 Customer Care Representative (Inbound) October 2015 – March 2017 Teleperformance (formerly Aegis) Customer Service Representative (Inbound) – Pacific Brands May 2014 – September 2015 Xerox (formerly ACS - Affiliated Computer Services) HR Specialist (Inbound) – Xerox Inc. August 2012 – April 2014 Provide knowledge & transaction support for HR & Payroll functions. Teleperformance Inc. Customer Service Representative (Inbound) – Telstra Residential Billing March 2011 – May 2012 Teleperformance Inc. Customer Service Representative (Inbound) – AT & T Mobility December 2009 – September 2010 APM Worldwide Link Solutions Inc. Call Center Agent (Outbound) January – November 2009 - Contact businesses by phone. - Deliver prepared sales scripts to persuade potential clients to purchase the service / product. - Describe the product & its services. - Respond to customer’s questions. - Follow-up initial contacts. Interlanguage Inc. Administrative Staff / Part-time English tutor October 2007 – August 2008 - Answer phone calls / inquiries for all courses offered (Korean, Japanese, English, PADS etc.) - Updates expenses report from receipts, etc. - Monitors Korean books, CDs, hand-outs, exam papers, registration form & other forms. - Makes a schedule of activities for next batch (Exam, payments, give KLT 1-5) - Files record book of enrolled students & makes a copy of summary of enrolled Students. - Prepares Pre-final exam. - Encode TESDA enrollment & terminal report. - Prepares payments for tax (withholding, expanded) & benefits (SSS, Philhealth, Pag-ibig). - Files paid benefits (SSS, Philhealth, ITR). - Files reports of enrollment & terminal at TESDA - Checks time records & prepares salary vouchers of employees. - Act as a coach, using interactive discussions & hands-on learning materials. - Helps students to learn & apply concepts in English through grammar, reading, & speaking. Doulos Trade Inc. Part-time Telemarketer June 2005 – March 2006 - Promotes the product through telemarketing in some schools & institutions for Product demonstration. - Expected to meet or exceed pre-determined sales goals based on daily schedules. - Sets daily appointments for modeling clay-demonstration. Sunrise Holiday Concept Telemarketer March – May 2003 Makes telephone calls for time-sharing account for hotel membership & time sharing. Receives & handles simple & complex inquiries from clients. Wendy’s Glorietta IV Service Crew June 2002 - January 2003 Wendy’s Paranaque Cashier August 1999 - February 2000 Trainings and Seminars Attended T-Mobile Team of Experts Training Iqor June – July 2017 Pacific Brands Customer Care Training Teleperformance Inc. May – June 2014 Xerox HR and Payroll Training Xerox August – October 2012 Telstra Residential Consumer Care Training Teleperformance Inc. March 2011 – April 2011 AT & T Wireless Customer Care Initial Training Teleperformance Inc. December 1, 2009 – January 8, 2010 Accent & Product Training APM Global Link Solutions January 20 – 30, 2009 Seminar I International English Center November 17 – 21, 2008 D.I.E.T. (Diction Intonation Enunciation Training) Eperformax Contact Center March 12 – 23, ‘07 Educational Background PATTS College of Aeronautics Bachelor of Science in Air Transportation 2000 - 2002 Pamantasan ng Lungsod ng Pasay Associate in Computer Science 1996 – 1997 Pasay City South Highschool Batch 1995 Rivera Village Elem. School Batch 1991 Qualifications Flexible, can work under pressure, self-motivated, and computer literate. Personal Born on the 18th day of March 1979, stands at 5’1, Back to Christ devotee and Single. Character References Marwin Ofrecio - - 7353 Rovinson Manangan - - 8977 Charmine Barbosa - - 9515 Julie Ann Bucog - - 1016 I hereby certify that the above information are true and correct to the best of my knowledge and belief. Fides A. Jovellanos