Feru Danao

FERU DANAO VIRTUAL ASSISTANT | GRAPHIC DESIGNER | CUSTOMER SUPPORT --61 R. jacinto Canumay West Valenzuela City. Manila Philippines PROFILE I'm confident in my ability to make anything I put my mind to success. I work quickly, positively, and efficiently because I love what I do. I'm extremely motivated and a great manager of time. SKILLS EDUCATION Social Media Managing SECONDARY SCHOOL Customer Service Divine World Learning Center Video Editing 2006 - 2011 Branding Problem-Solving Computer Literacy BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION Project Management Tools Bulacan State University Strong Communication 2011 - 2015 EXPERIENCE VIRTUAL ACCOUNT MANAGER EXPERT SUPPORT Teleperformance | BPO Industry November 2015 - December 2017 • I engaged as the main contact with clients, providing assistance with account arrangement, transaction handling, and technical problem-solving. Solid comprehension of financial ideas and principles, as well as the capacity to evaluate extensive business data and provide well-informed solutions. VIRTUAL ASSISTANT ACE Learning Centre Ltd. January 2018 - March 2023 • I performed admin responsibilities including scheduling the teachers, setting up meetings, responding to emails, and keeping track of paperwork. In the classroom, I help set up and troubleshoot technology-related devices including educational apps. When it comes to arranging travel plans for teachers to attend conferences, workshops, or training sessions for professional development, I handled everything from hotel reservations to plane bookings. CARE NAVIGATOR & PATIENT SUPPORT Cannvalate May 2023 - February 2024 • By organizing care plans, getting healthcare services, and managing administrative duties, I actively played a role in the support of patients and healthcare providers. To guarantee the smooth coordination and delivery of treatment, I served as a point of contact between patients, caregivers, medical professionals, and administrative staff. FREELANCE CREATIVE CONTENT SPECIALIST SITEMARKIT October 2022 - September 2023 • I played a major part in creating interesting and captivating material that speaks to our target audience and is consistent with our brand. My duty is to provide a wide variety of material for several platforms, such as blog posts, videos, infographics, social media postings, and written articles. VIRTUAL ASSISTANT & GRAPHIC DESIGNER Strategic Communications Group December 2023 - August2024 • I created and managed digital content across platforms, including designing graphics, writing copy for ads and blogs, and editing videos. I handled social media profiles of our clients, increasing engagement and growing online presence. Supported website maintenance on WordPress, including updates and plugin management. CUSTOMER SERVICE Zazzle | Project Based October 28, 2024 - December 24, 2024 • I assist customers with inquiries related to orders, product information, account issues, and technical support. They provide guidance on customizing products, process returns or refunds, resolve billing concerns, and address customer feedback or complaints to ensure a positive shopping experience. HEALTH INSURANCE VERIFICATION SPECIALIST Mandolin | Project Based December 26, 2024 - January 17, 2025 • I conducted outbound calls to insurance providers to verify patient eligibility, benefits, and coverage details.