FEROLYN S BULLOR
Purok Kalubihan 1, Brgy. Mailum, Bago City, Neg. Occ. 6101 |
- |-https://fernica073015.wixsite.com/ferolyn-bullor
OBJECTIVE
To secure challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant
contribution to the success of the company.
EXPERIENCE
Faces Consent LTD
Admin/Customer Service | September 2022 – August 2023
▪ I started as an admin where I check documents and approve/reject pharmacy and finance registration.
Track the progress via google spreadsheet and chasing documents for rejected application via email,
WhatsApp or phone call.
▪ Due to the company's need, I was moved to response team where I answer general inquiry, app walk
through, chasing pharmacy orders via live chat, CRM, email, WhatsApp and inbound/outbound calls. I
also track orders and technical issue to continuously follow up and resolve the raised issues as quickly as
possible.
▪ Social Media Manager. I was responsible on responding to comments, authorizing tags and social media
posts, responding to private messages for facebook and instagram via meta and lead generation,
checking the profile and following potential clients.
Concentrix
Subject Matter Expert | June 2016 – March 2023
▪ I was originally hired as a tech advisor II where we do called calling.We are helping out our US based
clients with their billing inquiries and disputes, place orders, general inquiries and technical
troubleshooting for cable, internet, phone, and security system. Book them for truck roll appointment if
we can’t resolve the issues over the phone.
▪ I was promoted as Product Ready Trainer where I facilitated recursive trainings to old and new hired
employees, conducting final interviews, and sending EOD reports.
▪ Later on I decided to choose the Subject Matter Expert position due to company’s need and been on
that position for more than 3 years where I take over escalated calls, doing admin tasks, sending
escalated and corporate emails, handling 20 agents, conducting one-on-one coaching, doing call
listening and approving adjustments.
PanAsiatic Solutions
Technical Support | May 2015 – June 2016
▪ The main task at this company was mainly helping the customer with phone
activation/reactivation/deactivation, redeem minutes and performing basic troubleshooting for unable to
send/receive message or unable to make outgoing calls and unable to receive incoming calls.
EDUCATION
Technological Foundation Institute Batch-
Computer Programming IV
This is where I have learned how to use computer, create a program, and how to use office tools, emails,
and ability to fast typing with high accuracy.
I have graduated with honors and been assigned as a leader on multiple tasks.
AWARDS AND ACKNOWLEDGEMENTS
▪ Top SME Award | August 2021
▪ Top CSAT Award | October 2019
▪ Top Agent Award | November 2018
ACADEMIC AWARDS
▪ Technological Foundation Institute |-
Second Honors
▪ Ramon Torres National High School |-
Second Honors
▪ R&S Abindan Elementary School |-
Second Honors
2
