Fernando Zair Ortiz Zeledon

Fernando Z. Ortiz EDUCATION Universidad Centroamericana Managua, Nicaragua. B.S. in Computer Science Expected Graduation, Dec 2026 o GPA: 3.4/4.00 o Related Coursework: Data Structures & Algorithms, Objects & Design, Computer Organization & Programming, Combinatorics, Object-Oriented Programming. EXPERIENCE Concentrix — Administrative & Technical Support Specialist (Remote)​ Jan 2024 – Aug 2025 · 1 yr 8 mos ●​ Provided remote client support, troubleshooting software, hardware, and network issues while managing sensitive information with confidentiality.​ ●​ Handled administrative tasks such as scheduling, documentation, CRM updates, and reporting.​ ●​ Supported SaaS platforms and enterprise applications, ensuring smooth operations for clients.​ ●​ Delivered post-service guidance, boosting client satisfaction and retention. ​ ITC Service Group — Administrative Coordinator & Field Support​ Sep 2023 – Dec 2024 · 1 yr 4 mos · United States (On-site) ●​ Coordinated schedules, work orders, and documentation for fiber optic installations.​ ●​ Assisted with inventory tracking, reporting, and client communications.​ ●​ Ensured accurate filing of technical and administrative records and provided client-facing support.​ Concentrix — Administrative Support Associate (Remote)​ Aug 2022 – Aug 2023 · 1 yr 1 mo ●​ Managed client accounts, updated case files, and processed service requests.​ ●​ Assisted with scheduling, email correspondence, and coordination between clients and technical teams.​ ●​ Prepared internal reports on service quality metrics while supporting both administrative operations and customer-facing service. ​ PROJECTS EXPEDOC Feb 2022 – Nov 2023 Software Developer Developed a web-based application as part of a college project at Universidad Centroamericana, designed to streamline teacher-student interactions and grading management. The system enabled faculty and administrators to efficiently maintain detailed records of student interactions and academic performance.The project was implemented using: HTML for structuring the user interface CSS for styling and responsive design JavaScript for dynamic functionality and client-side interactivity Key features included a user-friendly dashboard, data input and retrieval forms, and automated grading calculations. SKILLS Languages: JavaScript, TypeScript, Python, React.js, Node.js, HTML/CSS, Next.js Skill: Tailwind CSS, Prisma, Bootstrap, MySQL, SonicWall, Zod, Unifi, AWS S3, Meraki, PostgreSQL, Git, Axios, Fortinet, Redux, Bootstrap.​ ​ Technical Skills​ - Fluent in English and Spanish - Amazon, Shopify & E-commerce Customer Support - Freshdesk, Zendesk, MS Office, Google Suite - Project & Task Management Tools (Trello, ClickUp, etc.) - Remote Desktop, Network Diagnostics, Fiber Installations - Fast learner, critical thinker, problem solver - Able to work flexible hours and additional shifts as needed