Fernando R. Cahulao Jr.
General VA
497-A Magsalin St Palingon Taguig City
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Reliable Data Entry Specialist, Cold Caller, Customer Service, Credit Repair Specialist, General Virtual Assistant, ISA, experienced Skip Tracer, Researcher, and expert in MS Word. An expert Call Center Agent with 8+ years of experience. Can handle outbound and inbound Sales. An expert email agent. Served as a missionary. A volunteer teacher seeking to leverage proven skills and training by studying at BYU – Idaho online.
Work Experience
Better Lending Team (August 2021 – July 2022)
Cold Calling Realtors to do Partnership with our Company
Sends email and text in each outbound call using Zoho CRM
Credit Shrink (March 2021 – July 2021)
Handles Customer Service – Executive Level
Voice Over for Reports
Does Outbound Dialing for Customer Documents
Data Analysis for each client
General VA – Domain Sales Global (Sep 2019 – 2021)
Research prospective clients in LinkedIn
Data Entry
Send emails using Hubspot and/or Yesware
Customer Service Representative - Sutherland Global Services – Taguig (Nov 2017- Jan 2019)
Explain and resolve billing concerns to business owners
Level 1 Retention
Respond to emails inquiries
Explain details of contracts and resolve if there is any discrepancy
Update customers regarding the status of their phone and/or internet service installation
Connect Clients to the escalation team, project managers, technical team, etc. for further resolution of their concerns
Customer Service Representative - SITEL Philippines
Blockbuster Inc. – Sales
Answer customer inquiries regarding bills via email or phone and upsells services.
Provide shipping status of customer’s DVD in the mail
Level 2 agent for customer Retention
Explain to the customer their subscription details and contract
Sirius XM Canada – Sales
Front line customer service for billing
Upselling of cable radios and subscriptions
Provide basic trouble shooting to refresh radios
Bell Canada – Sales & Retention
Frontline customer service for their home phone, TV and internet services.
Upselling
Right size customer subscription
Outbound cold calling to previous customers to resolve any issues and offer competitive packages to have them resubscribe.
Missionary - The Church of Jesus Christ of Latter-day Saints (May 2006 – July 2008)
Education
Brigham Young University Idaho – Online (April 2019 – Present)
Taking Certificate Program of Virtual Assistant Consistent A student.
Technological University of the Philippines – Taguig (2003 – 2006)
Civil Engineering Technology - Graduate
The strength of construction materials is its main study.
Other Activities
Goes to gym regularly to stay healthy and to manage stress
Actively participates in church activities to stay positive
