Fernando Aquino Jr.

Fernando Aquino Jr. Personal Profile Goal-oriented, professional with a strong educational background, self-motivated with high energy, initiative, and focus, and the ability to quickly learn new concepts and skills. Get in touch! TRAININGS SITELGLOBAL UNIVERSITY| LEARNING TRIBES – ONLINE COURSES: Voice and accent (Communication Skills Training) Data Privacy/ Fraud Prevention Act Enhancement of Comprehensive Customer Care Capabilities Work Experience START VIRTUAL AGENCY| GVA (General Virtual Assistant) |November 2021 - July 2025 Catered to a client running a Life Insurance Business. Onboarding new Life Insurance Agents. Assisting new life insurance agents in obtaining contracts with various insurance carriers (such as AETNA, Americo, Corebridge, etc.). Calling Insurance Carriers (Americo, Corebridge, Prosperity, etc.). Tracking the debts of clients’ downlines. Scheduling posts on 4 major social media platforms (Facebook, Instagram, LinkedIn, Twitter). Graphic design and video editing based on client request. Admin tasks such as data entry, specifically debt tracking, and sales tracking. Catered to a client running a Real Estate Investing Business Creating graphic design and videos for Facebook, Instagram, & YouTube. Posting contents on Facebook, Instagram, and YouTube Channel. VIRTUAL RX AGENCY| GVA (General Virtual Assistant, Freelance Project Based) |Early July- August 2021 Creating Job Ads graphics and video editing. Refreshing Job Ads on ZipRecruiter. Create different graphics based on the client's request. Admin tasks: applicant screening, daily check-in report for client billings (4 hours a day). Senior Customer Relation Specialist SITELBAGUIO CORP. | October2020-January 2021 | WOW Telecoms | TELCO Program Troubleshooting technical issues and resolving network concerns. Providing information about billing statement inquiries. Upselling services, e.g., upgrading internet speed, downgrading services to lower bills, offering newly available channel promos (Streaming TV). Team Subject Matter Expert (SME) SITEL BAGUIO CORP. | May 2020- October 2020| Green Dot Debit Cards | Financial Program Recognize, document, and alert the immediate supervisor of trends in customer calls or call drivers. Identify and escalate issues to the immediate supervisor. Research required information to assist colleagues using available resources. Provide assistance to the immediate supervisor in auditing calls, approximately 4 calls daily, in accordance with the company’s set Quality Guidelines. Supervise the team whenever an immediate supervisor is not available Customer Relation Specialist SITEL BAGUIO CORP. | October 2018- April 2020| Green Dot Debit Cards | Financial Program Answer inbound calls in a timely and friendly manner. Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer. Upsell VIP cards. Inventory Checker RETADRUGS PHARMACEUTICAL | November 2017 - September 2018 Count articles to verify contents and shipments against bills of lading, invoices, or storage receipts. Record factors causing goods to be returned to the manufacturing companies. Specializations Written and oral communication skills. Knowledgeable in AWeber, Google Workspace Slack, Microsoft Office, Zoom, etc. Problem-solving abilities. Marketing and selling skills. Adaptability to any situation. Academic History St. Mary’s University, Nueva Vizcaya Achievements Top Virtual Assistant for several months at Start Virtual Agency Top employee for several months at GREENDOT Sitel Baguio Corp. Became part of Special Desks in GREENDOT: CCTECH and GOBANK | Sitel Baguio Corp Certified ·BERLITZ Passer. Lead vocalist, House of Green - SITEL BAGUIO BAND Bachelor of Arts in Political Science | Graduated Class of 2017 St. Louis University, Baguio City Bachelor of Science in Radiologic Technology | June 2011- March 2013 Nueva Vizcaya State University Highschool: Graduated Class of 2010