Fernando Aquino Jr.

I am a highly motivated Virtual Assistant with over six years of combined experience in customer service, administrative support, and client coordination, and more than two years dedicated to virtual assistance. My background has equipped me with strong communication, organizational, and problem-solving skills that allow me to adapt quickly and perform effectively in diverse work environments.

At Start Virtual Agency, I supported a client in the life insurance industry by onboarding agents, assisting with contracts from carriers such as Aetna, Americo, and Corebridge, and managing debt and sales tracking. I also scheduled and created content for Facebook, Instagram, LinkedIn, and Twitter using tools like Canva and CapCut, balancing administrative responsibilities with creative content development.

I further gained experience at VirtualRX Agency, where I managed applicant screening, daily reports, and graphic design tasks. These roles strengthened my multitasking ability, attention to detail, and adaptability to client needs.

My earlier experience at Sitel Baguio Corp. as a Customer Service Representative and later as a Team Subject Matter Expert allowed me to handle customer concerns, resolve billing and technical issues, and coach team members. This gave me a strong foundation in professionalism, client communication, and issue resolution.

I am proficient in Google Workspace, Microsoft Office, Trello, Slack, RingCentral, Dialpad, Canva, CapCut, Aweber, and Shotcut, and I quickly learn new tools as needed. My strength lies in being detail-oriented, proactive, and reliable. I take pride in providing consistent support and contributing to long-term business success.