Fernando Aboim

Curriculum Vitae ● Name: Fernando Aboim ● Date of Birth: 14/05/1965 ● Nationality: Portuguese ● Gender: Male ● Driver’s License: Light Vehicles and Motorcycles ● Phone: (- ● Email:-● Address: Rua 1º de Maio, Nº11 R/c Esquerdo-, Póvoa Santo Adrião, Portugal ● Native Language: Portuguese ● Other Languages: English, French (professional level) ● Spanish and Italian (good understanding and basic conversation) Professional Experience  2022 – Present | Property Manager and Maintenance Specialist www.stayinlisbon.pt | www.ldapartments.pt | www.ldninjastays.pt - Extensive experience in property management and maintenance for short-term rentals. - Interaction with guests, property maintenance, vendor coordination, and ensuring smooth Airbnb operations. - Proven ability to maintain high customer satisfaction and manage property maintenance efficiently. - Portfolio management and acquisition of new property owner clients, social media management. - Daily operations management for multiple short-term rental properties, ensuring high guest satisfaction. - Supervision of property maintenance including plumbing, electrical systems, HVAC, and urgent/general repairs. - Coordination of cleaning teams to maintain high standards of cleanliness and presentation, with ongoing audits and follow-up. - Handling guest inquiries, offering advice and additional services, check-ins and check-outs, charging extra services and tourist taxes, and resolving issues proactively to ensure positive reviews. - Regular property inspections and preventive maintenance to minimize long-term costs; vendor relationship management for landscaping, pest control, and more.  2021 – 2020 | Client Manager – NOS Empresas – Telecommunications Company - Management of client portfolio, prospecting, acquisition of new clients, and business opportunities aligned with targets. - Identifying client needs, preparing telecommunications proposals (fixed and mobile), negotiation, and closing deals. - Implementation and follow-up of solutions including internet, landline, mobile voice, networks, and the full company portfolio.  2015 – 2020 | Tour Guide – Lisbon & Portugal – Barros Bike Lda - Experienced tour guide with deep historical knowledge, guided tours in Portuguese, English, French, Spanish, and Italian. - Historical and cultural routes in Lisbon, Queluz, Sintra, Cascais, Cabo da Roca, Ericeira, Almada, Palmela, Setúbal, Évora, Óbidos, Fátima, and others. - Personalized tours in 9-seater vans or Tuk-Tuks, offering authentic and engaging experiences. - Planning and execution of tour itineraries, tailored suggestions, historical and cultural explanations in multiple languages. - Client assistance and support throughout the experience, hotel/airport/tourist spot pick-up and drop-off.  2015 – 2020 | Shiatsu Therapist – Farmácia Estácio - Shiatsu treatments and therapies for pharmacy clients using various techniques for muscle or stressrelated issues.  2010 – 2015 | Administrator and Managing Director – On Spa Japonês, Lda - Responsible for overall spa management: daily operations, financial administration, marketing strategy, and team supervision. - Technical and behavioral training for therapists in Spa practices, Zen Shiatsu, customer service, and wellness protocols. - Consulting and implementation of spa and hydrotherapy areas in prominent hotels, including layout definition, equipment selection, and treatment development. - Development and launch of On Spa’s own line of natural products, including formulation, packaging, positioning, and commercial strategy. - Establishing strategic partnerships with suppliers and wellness centers to enhance brand visibility and reputation. - Focus on operational excellence and customer experience, promoting client loyalty and sustainable business growth.  2000 – 2010 | Business Account Manager – PT Comunicações SA – MEO - Management of large and medium enterprise client portfolios and churn retention strategies. - Promotion and negotiation of complete telecom solutions: mobile, landline, networks, data centers, cloud services, apps, and hardware. - Sales solutions coordination across departments, TMN/PT agent training and sales support. - Consistently achieved commercial targets, recognized with awards and merit.  09/1999 – 09/2000 | Lisbon, Portugal | Commercial Manager – Iperrent Rent a Car - Operational management of Lisbon station, agent training, fleet maintenance, fleet acquisition, and client relations. - Pricing table creation, proposals and quotes, fleet control, and cash flow management. - Coordination of sales, partnerships, and fleet logistics.  03/1998 – 09/1999 | Lisbon, Portugal | Commercial Director – Multifrota – Fleet Management & GPS Systems - Launched fleet management division representing VDO Kienzle Hectronic. - Market analysis, product demos, and sales of GPS and fleet management systems and parking meters. - Training for agents and clients including CML, EMEL, UNICER, Cabovisão.  11/1994 – 01/1998 | Lisbon, Portugal | Real Estate Manager – Aboim & Aboim, Real Estate Mediation Company - Operational and financial management, overseeing daily operations, implementing real estate acquisition and sales techniques. - Team leadership, recruitment, training, motivation, sales support, contract closing, and full administrative process through to deed finalization. - Strategic business planning, marketing and communication, negotiation, and partnerships with developers and credit institutions.  03/1991 – 08/1994 | Lisbon, Portugal | Stock Market Manager – Millennium BCP - Management of dividend and interest payment processes for bank clients. - Account control, financial transfer management, collection coordination, and daily stock movement reconciliation.  04/1987 – 02/1991 | Receptionist and Station Manager – Hertz Rent a Car & Thrifty Car Rental - Rental contract management, car delivery and reception, fleet control. - Development of annual sales and marketing plans. - Customer service coordination and financial management. Education and Training        2000: Network Services and Business Solutions Course – PT Inovação SA (Aveiro) 1997: Integrated Management Course – CPN Consulting and Project Investments 1997: Presentation and Sales Techniques – Time Sharing 1995: Motivation and Sales Course – ESAI 1991: Banking Training Course (BCP/IFB) – IFB 1988 – 1990: Communication and Marketing Course – INEPI 1991: High School Diploma – Escola Secundária da Cidade Universitária Digital Skills - Microsoft Office Suite: Word, PowerPoint, Excel, Outlook - SAP, Odoo, Asana, PHC, Guesty, Photoshop - Social Media, ChatGPT, WhatsApp - Google Services Additional Academic Training **Executive Master in Business Management for Non-Business Graduates** (Starting: September 2025) ISCTE Executive Education Academy – Lisbon, Portugal Duration: September 2025 to June 2026 Schedule: Fridays 18:30–22:30 | Saturdays 09:00–13:00 **Core Modules:** - Leadership and People Management – HR strategy, leadership, and effective team building. - Negotiation with Stakeholders – Negotiation techniques and managing diverse interests. - Corporate Finance and Governance – Investment evaluation, cost of capital, and governance models. - Strategy and Foresight – Strategic processes, dynamic capabilities, and digital transformation. - Digital Marketing and Customer Focus – Traditional and digital marketing planning centered on the customer. - Business Data Analysis – Applied statistics and tools like Excel and R. - Management Control and Strategic Alignment – Performance indicators, budgeting, and dashboards. - Supply Chain and Operations Management – Logistics, planning, and KPI analysis. - Financial Performance Analysis – Financial information interpretation for decision support. - Technology Management and Artificial Intelligence – Tech innovation, trends, and ethical AI application. - Integrated Management Challenge – Case studies and simulations with a transversal approach to management. - Electives: - Elective 1: (Choose from topics such as Business Valuation, Entrepreneurship, Sustainability, etc.) - Elective 2: To be determine