Fernan Ricky Bagolor

FERNAN RICKY Q. BAGOLOR Address : Blk.2, Lt.29, Pearl St., Don Lorenzo Homes, Brgy. Pampanga, Davao City 8000 Email :-Mobile #:- OBJECTIVE I aim to apply the knowledge and skills gained from my extensive work experience in both the BPO and home-based industries. My commitment extends to delivering optimal results aligned with my clients' objectives, fostering lasting partnerships built on trust and excellence. I am detail-oriented, proactive and I work with integrity and in a timely manner. SKILLS AND COMPETENCIES • • • • • • • • • • Administrative Customer Service Technical Support Strong English Communication Skills MS Office Google Documents Cold Calling Lead Generation Email/Calendar Management CRM Software (Gohighlevel, Agile) WORK HISTORY Virtual Assistant/Backend Support Local Marketing Masters – Ad Fellas Remote November 2019 - Present Duties: • • • • • Contact potential clients who missed appointments via phone, text, and email. Verify and confirm appointments for clients who have booked. Ensure the spreadsheet tracker is up to date. Ensure program purchasers receive contracts and course access upon signing. Aid students in resetting their login credentials. Real Estate Agent Real Solution Homes Remote September 2019 - October 2019 Duties: • • Schedule appointments. Conduct cold calls Cold Caller AllState Insurance – Auto Remote August 2018 - June 2019 Duties: • • • Schedule appointments. Conduct cold calls. Transfer potential clients to live agents. CSR/TSR – Mobile Service Provider Teleperformance Philippines SM Ciy Davao Annex, Quimpo Blvd, Davao City 8000 July 2015 - August 2018 Duties: • • • Manage customer billing. Assist with technical issues. Provide exceptional customer service Customer Service Representative Cybercity Teleservices - an IQOR Company Sobrecarey St., Davao City 8000 October 2013 - May 2015 Duties: • • Handle inbound calls and orders for a sales catalog company. Assist customers with orders and inquiries. Customer Service Representative SUTHERLAND Philippines Emilio Jacinto Ext., Poblacion Dist. Davao City 8000 January - April 2013 Duties: • • Manage inbound calls for a US credit/debit card company. Address customer concerns regarding card limits and transactions. EDUCATIONAL BACKGROUND COLLEGE BACHELOR OF SCIENCE in BUSINESS ADMINISTRATION Holy Cross of Davao College Sta. Ana, Davao City June 2010 – March 2012- 2nd year HIGH SCHOOL Holy Cross College of Sasa Sasa, Davao City March 2010 ELEMENTARY Doña Asuncion Elem. School Brgy. Pampanga, Davao City March 2006