Fernan Ricky Bagolor

Virtual Assistant/Backend Support

Local Marketing Masters - Ad Fellas

Remote

November 2019 - Present

Duties:

• Contact potential clients who missed appointments via phone, text, and email.
• Verify and confirm appointments for clients who have booked.
• Ensure the spreadsheet tracker is up to date.
• Ensure program purchasers receive contracts and course access upon signing.
• Aid students in resetting their login credentials.

Real Solution Homes

Remote

September 2019 - October 2019

Duties:

• Schedule appointments.
• Generate leads for property sales.
• Conduct cold calls.

Cold Caller

AllState Insurance – Auto

Remote

August 2018 - June 2019

Duties:

• Schedule appointments.
• Generate leads.
• Transfer potential clients to live agents.

CSR/TSR – Mobile Service Provider

Teleperformance Philippines

SM City Davao Annex,

Quimpo Blvd, Davao City 8000

July 2015 - August 2018

Duties:

• Manage customer billing.
• Assist with technical issues.
• Provide exceptional customer service.

Customer Service Representative

Cybercity Teleservices - an IQOR Company

Sobrecarey St., Davao City 8000

October 2013 - May 2015

Duties:

• Handle inbound calls and orders for a sales catalog company.
• Assist customers with orders and inquiries.

Customer Service Representative

SUTHERLAND Philippines

Emilio Jacinto Ext., Poblacion Dist.

Davao City 8000

January - April 2013

Duties:

• Manage inbound calls for a US credit/debit card company.
• Address customer concerns regarding card limits and transactions.