Fernan Albert Tinao

FERNAN ALBERT TINAO LAND SPECIALIST COORDINATOR, CUSTOMER SERVICE REPRESENTATIVE, VIRTUAL ASSISTANT With a solid background in Customer Service, I have navigated various roles in Sales, Billing, Technical, and Collections. Additionally, I bring over valuable experience in the real estate industry that collaboratively syncs with my previous roles, making me a well-rounded individual who can assist clients in achieving business goals. Brgy. Muntingpulo, Lipa City, Philippines, Lipa, 4217, Philippines -- WORK EXPERIENCE LEGACY VIRTUAL LLC Nov 2024 - Apr 2025 Virtual Assistant | Email and Phone Support Specialist • Managed high-volume email inboxes, ensuring timely responses and excellent customer service. • Provided phone support, resolving issues and maintaining a positive, professional demeanor. • Utilized CRM software to track customer interactions and follow up on inquiries. PROPERTY BUYERS May 2023 - Aug 2024 Land Specialist Coordinator • Conducts initial due diligence of properties using MapRight. • Comping properties and creating initial pricing opinions using MLS. • Continued follow-up with inbound leads and cold calling. • Makes first contact with new leads through texts using Launch Control. TELETECH Jan 2019 - Mar 2023 Customer Service Representative • Ensure superior customer experience by addressing customer concerns, demonstrating empathy resolving problems quickly and efficiently. • Oversee market research to identify emerging trends, customer needs, and competitor strategies ALORICA Apr 2017 - Dec 2018 Customer Service Representative • Resolved customer issues and complaints, ensuring a high level of customer service and engagement. • Managed high-volume inbound and outbound customer calls with a focus on resolution and satisfaction. Operations Supervisor | Teletech T:- THE RESULTS COMPANIES Oct 2016 - Feb 2017 Customer Service Representative • Resolved customer issues efficiently, ensuring a positive experience and maintaining company reputation. • Managed high-volume inbound and outbound calls with a focus on customer satisfaction. Operations Supervisor | Teletech T:- RENE DE OCAMPO Team Member | Teletech T:- EDUCATION PHILIPPINE STATE COLLEGE OF AERONAUTICS LA PURISIMA CONCEPCION ACADEMY Tertiary - College Associate Aircraft Maintenance Technology -) Secondary - High School -)