Fernan Albert Tinao

Dedicated and resourceful Customer Service Specialist with proven experience in delivering exceptional support via phone, email, and chat. Proficient in CRM platforms such as Salesforce and Zendesk, with a strong command of remote communication tools and a fully equipped work-from-home setup. Skilled in conflict resolution, de-escalation, and technical troubleshooting, with a sharp focus on accuracy, efficiency, and customer satisfaction. Highly adaptable to rotating and graveyard shifts, capable of thriving under pressure while maintaining professionalism and empathy. Fluent in English, with excellent verbal and written communication abilities, and a track record of multitasking, time management, and self-discipline in remote environments.