Ferdinand Quintos Iii

​ ​ ​ ​ ​ ​ ​ Ferdinand P. Quintos III ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Professional Summary Proactive and detail-oriented Virtual Assistant with more than 3 years of experience providing technical and customer support to a business that caters to most parts of the world. Skilled in handling emails, updating orders through the warehouse, and offering after-sales assistance. Adept at multitasking and ensuring efficient daily operations in remote environments Core Skills ●​ Administrative Support: Email management, order processing support​ ●​ Technical Tools: Gorgias, Zendesk, Shopify, Slack​ ●​ Customer Service: Handling client inquiries, providing support via chat or email, and via social media direct messages​ ●​ Soft Skills: Communication, adaptability, attention to detail​ Professional Experience Virtual Assistant — Archies Footwear​ Remote | February 2022 – October 2025 ●​ Answer all customers’ inquiries about the product, policies and processes.​ ●​ Handled customer correspondence via email and maintained accurate records for after-sales requests.​ ●​ Supported social media pages by answering inquiries in comments and direct messages​ ●​ Prepared possible responses for any anticipated scenarios for any upcoming events, like promotional sales and new product releases.​ ●​ Made sure that all of the updates are relayed to all the team members​ Customer care representative — iQor Philippines​ Sta. Rosa City, Laguna | October 2019 - December 2021 ●​ Provided customer service via inbound phone calls for a US telco account(Business accounts)​ ●​ Answer all of the customer’s inquiries from service details, billing statements, and level 1 technical support​ ●​ Ensured customer satisfaction at the end of every call.​ ​ ​ Customer care representative — Sitel Philippines​ Baguio City, Benguet | June 2016 - February 2019​ ●​ Provided customer service via inbound phone calls for a US telco account(Personal accounts)​ ●​ Answer all of the customer’s inquiries about service details, billing statements, and bundled services (Phone, internet, and satellite TV services)​ ●​ Pitch a possible sale within the conversation.​ ●​ Ensured customer satisfaction at the end of every call.​ ​ ​ Other previous works are not related to Customer services or VA tasks​ ​ Education Bachelor of Science in Electronics and Communications Engineering(undergraduate)​ Saint Louis University, Baguio City, Benguet, 2600, Philippines — (1999 - 2002)​ ​ Tools & Platforms ●​ Communication: Slack, Zoom, Google Meet, WhatsApp​ ●​ Productivity: Zendesk, Gorgias, and Okendo reviews​ ●​ CRM & Marketing: Shopify, SupplyChain Fusion(warehouse checking and management)​ ●​ File Management: Google Drive​ References Available upon request.