Ferdie Calaguas Azarcon

FERDIE C. AZARCON Block 90 Lot 22 Calle 47 Xevera Subdivision, Barangay Calibutbut, Bacolor, Pampanga 2001 Phone #: - / - Email:-/- OBJECTIVE To leverage my extensive experience in customer service, technical support, and team operations to contribute meaningfully to a dynamic organization. I am seeking a challenging position where I can further develop my skills and make a tangible impact on the company’s success while delivering exceptional service. Work Experience RMS Collect Phils. Inc. (IQOR): Customer Service Representative SM Clark, Angeles, Pampanga October 27, 2023 - June 20, 2024 Provided customer support for T-Mobile, addressing billing, troubleshooting, and account modifications (e.g., activation, upgrades, adding lines). Alorica Philippines, Inc. Back Office Support for UPS / Customer Experience Agent SM Clark, Angeles, Pampanga April 26, 2022 - June 30, 2023 Represented Apple in filing and following up on investigations related to UPS package inquiries, ensuring accurate and timely resolution. VXI Global Inc. Account Associate SM Clark, Angeles, Pampanga June 30, 2021 - March 23, 2022 Delivered exceptional customer support for Comcast in the USA, resolving issues related to activation, upgrades, and account troubleshooting. First Glory Architect Office Office Staff Kumagaya City, Saitama, Japan September 2019 - June 2020 Managed office documentation, ensuring accurate records for design and construction projects. Assisted with machine operations, ensuring smooth workflow and timely project completion. Streamlined office communications, improving internal coordination between staff and architects. Heart English School Assistant Language Teacher Mito, Ibaraki, Japan May 2016 - March 26, 2019 Designed activities for speaking exercises. Participated in school festivals and clubs. Actively mentored students for speech competitions, contributing to several award-winning presentations. Spent as much time as possible interacting and speaking with the students. Convergys Philippines Technical Support Associate SM Clark, Mabalacat, Pampanga, Philippines July 20, 2015 – January 05, 2016 Provided technical support for Dell customers in the USA, troubleshooting hardware and software issues with a focus on resolution efficiency. Managed case resolution from start to finish, ensuring timely dispatch of replacement parts and technician visits. Startek Philippines, Inc Trusted Professional eNtec Bldg Teresa Avenue, Nepo Complex, Angeles City, Pampanga December 2, 2014- April 8, 2015 Provided billing and account support for AT&T customers in the USA, resolving issues related to account activation, troubleshooting, and upgrades. Fontana Hot Spring Leisure Parks Barista Clark, Pampanga April 2014- June 2014 Pioneer Barista at Fontana Coffee Bar Managed pre-operation and menu list of the coffee bar. Hotel and Coffee Bar caters to predominantly foreign customers. Sutherland Global Services Customer Service Representative Clark, Pampanga October 2012 – June 2013 Provided customer service support for Amazon customers in the US, handling order inquiries, tracking, and product returns. Delivered prompt and professional assistance over the phone and online, ensuring accurate order tracking and resolution of delivery issues. NCO Group Customer Service Representative Mother Ignacia Street, Quezon City October 10, 2011- January 20, 2012 Provided customer service for Amazon UK customers, assisting with order inquiries, product tracking, and resolving delivery issues. TYC Brother Industrial Co., Ltd. Operator Tainan, Taiwan October 2009- July 2010 Operated and maintained production machinery, ensuring smooth production flow and minimal downtime. Monitored production output and maintained detailed logs, ensuring compliance with quality control standards. Hannstar Display Corporation Technician Tainan, Taiwan October 2005 – October 2007 Monitored and maintained production machinery, performing routine inspections and repairs to ensure continuous operations. Diagnosed and resolved mechanical issues to prevent disruptions, helping meet production targets. Conducted tests on dummy products to ensure optimal machine functionality, improving production output by 15%. Worked closely with engineers to report technical issues and implement improvements. Customer Service & Virtual Assistant Training: Basic Customer Service Representative Skills Training (Wing Assistant Academy) Basic Data Entry Skills Training (Wing Assistant Academy) Basic General Virtual Assistant Skills Training (Wing Assistant Academy) Basic Social Media Management Skills Training (Wing Assistant Academy) Invoices and Expense Reports (Wing Assistant Academy) Basic Bookkeeping Skills Training (Wing Assistant Academy) Digital Marketing & Social Media: Basic Digital Marketing Skills Training (Wing Assistant Academy) Other Certifications: National Certificate II in Bartending National Certificate III in Food and Beverage Services Education Bachelor of Science in Electronics and Communication Engineering New Era University, Diliman, Quezon City 1996 - 2004 Secondary Education San Jose National Agricultural and Industrial School, Murtha San Jose, Occidental Mindoro 1992 – 1996 References available upon request.