Ferdie Calaguas Azarcon

Hello, my name is Ferdie Calaguas Azarcon. You can call me Fred. I'm a former Overseas Filipino Worker. I've worked as a Technician and Operator back in Taiwan. And as an Office Staff and as an Assistant Language Teacher back in Japan. I also have 4 years of experience in the BPO industry. In my previous roles, I have gained extensive experience in customer service handling inquiries, resolving issues, and providing excellent service. I am also familiar with different channels like phone, email, and chat. I am also comfortable using CRM and ticketing system. I am also skilled in data entry, order processing, and basic technical support. I am able to work well under pressure, and committed in delivering positive customer experience. I am also a quick learner, adaptable, and willing to go the extra mile just to give positive customer satisfaction. I am really excited to showcase my skills and contribute to the success of your company. Thank you so much and I am looking forward to working with you.