Ferdie Azarcon

FERDIE C. AZARCON Block 90 Lot 22 Calle 47 Xevera Subdivision, Barangay Calibutbut, Bacolor, Pampanga 2001 Phone #: - / - Email:-| www.linkedin.com/in/ferdieazarcon- Objective To apply my experience in customer service, technical support, and team operations in a challenging role that allows me to contribute to the success of a dynamic organization while continuing to grow professionally and deliver exceptional service. PROFESSIONAL EXPERIENCE GOV+ | EIN Plus LLC Independent Contractor | Customer Service Representative/ Chat Support San Juan, PR | July 29, 2024 – November 2024  Provided daily chat support, assisting customers in navigating applications related to passports, birth certificates, name changes, address updates, and TSA PreCheck.  Successfully prevented cancellations by resolving customer issues and concerns effectively. RMS Collect Phils. Inc. (IQOR) Customer Service Representative SM Clark Angeles, Pampanga | October 27, 2023- June 20, 2024  Delivered customer support for T-Mobile users, including billing inquiries, troubleshooting, and account upgrades.  Provided proactive solutions for account management and service enhancements. Alorica Philippines, Inc. Customer Experience Agent SM Clark Angeles, Pampanga | April 26, 2022- June 30, 2023  Back-office support for UPS, assisting Apple customers with package tracking and issues.  Filed investigations, coordinated follow-ups via email and phone, and maintained strong customer relations. VXI Global Inc. Account Associate SM Clark Angeles, Pampanga | June 30, 2021- March 23, 2022  Delivered technical and account management support to Comcast customers, focusing on troubleshooting, account activation, and upgrades. First Glory Architect Office Office Staff Kumagaya City. Saitama,Japan | September 2019-June 2020  Managed machine operations and performed administrative tasks, including documentation and office coordination.  Streamlined office communications to ensure efficient workflow. Heart English School Assistant Language Teacher Mito, Ibaraki, Japan | May 2016- March 26, 2019  Designed and led English language exercises focused on speaking and communication skills.  Assisted students in speech competitions, contributing to their success in language development. Convergys Philippines Technical Support Associate SM Clark, Mabalacat, Pampanga, Philippines | July 20, 2015 – January 05, 2016  Provided technical support for Dell computer users in the U.S., diagnosing issues and arranging necessary replacement parts and technician visits.  Ensured customer satisfaction by resolving issues in a timely manner. Startek Philippines, Inc Trusted Professional Angeles City, Pampanga | December 2, 2014- April 8, 2015  Assisted AT&T customers in the U.S. with billing inquiries, account upgrades, and technical troubleshooting. Fontana Hot Spring Leisure Parks Barista Clark, Pampanga | April 2014- June 2014  Managed pre-operation and menu preparation for the coffee bar, delivering high-quality service to international customers.  Pioneered the barista role, establishing operational procedures and customer service standards. Sutherland Global Services Customer Service Representative Clark, Pampanga | October 2012 – June 2013  Assisted Amazon U.S. customers with order inquiries, tracking shipments, and resolving order issues. NCO Group Customer Service Representative Mother Ignacia Street, Quezon City | October 10, 2011- January 20, 2012  Managed order inquiries and tracked shipments for Amazon U.K. customers, providing solutions to customer issues via phone and online support. TYC Brother Industrial Co., Ltd. Operator Tainan, Taiwan | October 2009- July 2010  Operated and maintained production machinery, ensuring production quotas and quality standards were met.  Collaborated with engineers to resolve production issues, maintaining optimal machine functionality. Hannstar Display Corporation Technician Tainan, Taiwan | October 2005 – October 2007  Monitored and maintained production machines to minimize disruptions and ensure target production output.  Conducted repairs and troubleshooting on faulty equipment, directly reporting to engineers. Customer Service & Virtual Assistant Training:       Basic Customer Service Representative Skills Training (Wing Assistant Academy) October 31, 2024 Basic Data Entry Skills Training (Wing Assistant Academy) October 31, 2024 Basic General Virtual Assistant Skills Training (Wing Assistant Academy) October 31, 2024 Basic Social Media Management Skills Training (Wing Assistant Academy) November 2, 2024 Invoices and Expense Reports (Wing Assistant Academy) November 4, 2024 Basic Bookkeeping Skills Training (Wing Assistant Academy) November 11, 2024 Digital Marketing & Social Media:  Basic Digital Marketing Skills Training (Wing Assistant Academy) | November 3, 2024 Other Certifications:  National Certificate II in Bartending Issued on October 7, 2013  National Certificate III in Food and Beverage Services (Restaurant and Coffee Shop Services- Barista) Issued on May 29, 2014 Education Bachelor of Science in Electronics and Communication Engineering New Era University, Diliman, Quezon City 1996 - 2004 Secondary Education San Jose National Agricultural and Industrial School, Murtha San Jose, Occidental Mindoro 1992 – 1996 References available upon request.