Ferdie Azarcon

With over a decade of experience in customer service and technical support, I have developed a diverse skill set across industries such as telecommunications, e-commerce, and technical troubleshooting. My international experience in Japan and Taiwan has also allowed me to adapt to various work environments and work effectively with diverse customer bases.

I have had the opportunity to work with some well-known brands, including Amazon. During my time at Sutherland Global Services, I assisted Amazon US customers with order inquiries, shipment tracking, and resolving order issues. This role required excellent communication skills, attention to detail, and the ability to resolve issues efficiently, ensuring that customers received the best possible service. Similarly, at NCO Group, I supported Amazon UK customers, handling order inquiries and addressing shipment concerns with the same dedication to providing top-tier customer service.

Most recently, I worked as an Independent Contractor for GOV+ | EIN Plus LLC, providing daily chat support to customers navigating applications for passports, birth certificates, name changes, address updates, and TSA PreCheck. I was able to effectively address customer concerns and prevent cancellations by resolving issues promptly, contributing to enhanced customer satisfaction.

At RMS Collect Phils. Inc. (IQOR), I supported T-Mobile customers with billing inquiries, troubleshooting, and account upgrades. I focused on delivering clear, proactive solutions to improve customer experiences. In Alorica Philippines, I assisted Apple customers with package tracking, investigations, and follow-ups, maintaining positive customer relations and ensuring timely issue resolution.

Earlier in my career, I worked at VXI Global Inc., providing technical and account management support for Comcast customers. This role strengthened my troubleshooting skills, helping me resolve complex service and account issues. Similarly, at Convergys Philippines, I worked as a Technical Support Associate, supporting Dell customers with diagnosing and resolving technical problems efficiently.

My experience also includes leadership and administrative roles. At First Glory Architect Office in Japan, I streamlined office operations and communication, improving workflow efficiency. As an Assistant Language Teacher at Heart English School, I designed language exercises and helped students improve their communication skills, preparing them for speech competitions.

Additionally, my technical background includes roles at TYC Brother Industrial Co., Ltd. and Hannstar Display Corporation in Taiwan, where I operated and maintained production machinery and collaborated with engineers to troubleshoot equipment issues. These roles enhanced my attention to detail and problem-solving capabilities.

I am grateful for the wide range of experiences I’ve had, which have shaped my approach to customer support and technical troubleshooting. I am eager to apply my skills to a new opportunity and continue making a positive impact.