Femi John

OGUNLEYE FEMI JOHN 86 Olorunsogo Layout, Yanbule Bashorun, Ibadan, Oyo State- |- |- PROFESSIONAL SUMMARY Dedicated and detail-oriented professional with over 10 years of experience in banking operations and financial administration. Strong background in customer service, client relationship management, and digital tools. Adept at using Microsoft Dynamics 365 and Power BI to streamline operations and support decision-making. KEY SKILLS - Customer Service & Relationship Management - Microsoft Dynamics 365 - Power BI Reporting & Analysis - Strategic Planning & Operations - Excellent Communication Skills - Microsoft Office Suite (Excel, Word, Outlook) - Quantitative & Qualitative Analysis - Web Design & Technical Writing PROFESSIONAL EXPERIENCE Customer Service Officer / Unit Head Access Bank Plc - Feb 2014 - Present - ATM and GL reconcillation. - Resolved escalated customer issues and ensured high satisfaction levels. - Oversaw daily service transactions and ensured compliance with internal standards. - Provided analytical reports and dashboards using Power BI for management review. - Maintained customer records and workflow automation through Microsoft Dynamics 365 OGUNLEYE FEMI JOHN 86 Olorunsogo Layout, Yanbule Bashorun, Ibadan, Oyo State- |- |- - Conducted training and mentoring for new service staff. - Collaborated with other departments to streamline processes and improve service delivery. Accountant Fontanna International School - July 2011 - August 2012 - Maintained financial records and expense tracking. - Prepared financial statements - Managed hostel operations - Served as liaison between parents and students. EDUCATION University of Ibadan, Nigeria B.Sc. Political Science - Second Class Upper (2018) Obafemi Awolowo University, Ile-Ife Diploma in Accounting - Upper Credit (2009) National Examination Council (NECO) Senior School Certificate (2005) CERTIFICATIONS - Professional Conduct & Ethics - CBN - Stress Management - ICS Academy - Conflict Resolution - ICS Academy OGUNLEYE FEMI JOHN 86 Olorunsogo Layout, Yanbule Bashorun, Ibadan, Oyo State- |- |- - Emotional Intelligence - ICS Academy LANGUAGES - English (Fluent) - Yoruba (Fluent) LEADERSHIP & EXTRACURRICULAR - Chief Editor, Paragon Crew - Unit Lead, CIT BSU DUGBE REFERENCES Paul Anigbogu Branch Manager, Access Bank Plc – Lebanon Street Branch, Ibadan- Udofia Titilade Branch Manager, Access Bank Plc - Ring Road Branch, Ibadan-