Femi John

With over a decade of experience in the banking industry and a bachelor’s degree in Political Science, I am a versatile professional who combines operational leadership, strong technical skills, and effective customer service. As Customer Service Officer Unit Head, I have successfully led teams, managed daily banking operations, and upheld high compliance and service standards.

My technical expertise includes advanced proficiency in Microsoft Dynamics 365 CRM, using it to design workflows, analyze data, and support customer relationship strategies. I am also skilled in Power BI for creating interactive reports and dashboards that drive data-informed decision-making. Additionally, I have experience in WordPress development, building and managing websites tailored to organizational needs, and I am highly proficient in the Microsoft Office Suite and accounting software for financial reporting and business operations.

Beyond technical skills, I have a strong background in project planning and management, coordinating cross-functional teams to deliver projects on time and within scope. My professional writing skills cover the creation of reports, proposals, and customer communications, ensuring clarity and alignment with corporate standards.

My broader strengths include relationship management, risk assessment, strategic planning, and mentoring staff to enhance team performance. My academic background in Political Science enriches my analytical thinking, communication, and problem-solving abilities.

Overall, I bring a unique combination of industry knowledge, technical expertise, leadership, and adaptability—helping organizations improve processes, strengthen customer engagement, and achieve business goals in dynamic environments