Felyn Santos

​Home ​Felyn Address Buesas-Santos : 117 Felix Manalo St. Cubao Q.C., Quezon City, 1111, National Capital Reg, Philippines Email :-Skype ID :-Tel :-(Mobile) Highest Education : Bachelor of Science in Computer Science 2003 Associate in Computer Science 1998 ______________________________________________________________________ Employment History RECENT : NextworldCommunication : Admin and IT Assistant (homebased job) (September 2016 - March 2017) 1. ​Citigroup Inc. (Citibank) Position : Customer Support Officer(September 2015 – June 2016) Specialization : Customer Service Representative Industry : Bank / Firm Work Description : To assist credit card members on their inquiries, provide card services, upselling, documenting 2. ​J. P. Morgan Chase and Co. Bank Position : Financial Advisor ( January 2010 – April 2015) Specialization : Customer Service Representative Industry : Bank/Firm Work Description : Provide ease, expertise and excellent services for Chase card members 3. ​Sykes Asia, Inc. Position Title (Level) : Customer Service Representative (February 2006 – October 2009) Specialization : Customer Service Industry : BPO Work Description : To assist customer getting their credit reports / inbound-working for one of the credit bureaus interactive-considered as one of the very exclusive account 4. ​Digitel Mobile Philippines Inc. Position Title (Level) : CSR (universal agent - GSM/LEC) (March 2004 – November 2004) Specialization : Customer Service Industry : Telecommunication Company Work Description : Customer Service Rep both GSM-Suncellular Hotline and LEC - digitel telecommunications hotline 5. ​American Data Exchange Inc (ADEC) Position Title (Level) : Documentation Staff (October 2003 – February 2004) Specialization : Encoding Work Description : documentation staff-editing and encoding documents of lenders, consignees...etc.. Personal Particulars & Preferences Date of Birth : 12 Oct 1979 Nationality : Filipino Gender : Female Possess Own Transport : Scheduled on April 7, 2017 Additional Info REFERENCES: References and writing samples are available upon request ● ● ● ● ● I had been in a call center industry for more than 10 years. Henceforth, my experiences when it comes to customer servicing is highly recommendable with such expertise. Innovation, Sales, Fast phase transition, and flexibility are my favourite faces of challenges. I like being under pressure and I am willing to undergo training without excemption. I can start immediately upon given opportunity Patience, Integrity and Professionalism are the main part of my manifestation and comes within me.